Hi, and thank you for taking the time to share your feedback.
We’re truly sorry to hear that you were left feeling disappointed by the outcome of your repair request. We completely understand how frustrating it must be when things go wrong with your vehicle and financial assistance isn't available in the way you had hoped.
After reviewing the details, we regret that we weren’t able to contribute to repair costs on this occasion as the parts involved weren’t included within the scope of your specific warranty cover with us. The repairing garage also noted that there had been a previous unsuccessful repair attempt before your cover with Centurion began - that regrettably being something that no aftermarket warranty company is able to cover.
Please know that we never take situations like this lightly. We always aim to be as supportive as we can within the boundaries of each warranty agreement, and it’s disheartening when we’re not able to offer the help a customer needs.
We truly hope your vehicle is now running smoothly, and if you do encounter any issues in the future, we’d be more than happy to see if we can assist you.
Kind regards,
CW
