We sincerely apologise for the issues caused by the failed delivery. Although the vast majority of our deliveries do go to plan I can only confirm that we're fully aware of the problems and inconvenience incurred if something goes wrong and work closely with suppliers and couriers to continually improve.
The original item ordered was not in stock & replacement was similar but I needed to check online instead of being sent details.
Also I had a problem initially with delivery with despite informing...
communication ....still waiting for the oven was told to expect delivery around 7th. Delivery on 14th thank you ... it took time but is a good product
Recenzije proizvoda
Steve
Caterkwik
9 years ago
Good morning,
Thank you for your valued feedback.I do apologise for the delay with your product.At the time of ordering a member of our team emailed you to advise the delivery would be w/c 7th August, which you accepted.But where we have let you down is not keeping you informed of the additional delays, as some containers that come from the far East can be delayed for several weeks.We do have procedures in place to deal with this but it has been unfortunately missed off our supplier back order list so was not flagged for our team to notify you.It is also worth bearing in mind that you were not offered an alternative at the time of ordering, which is normally our policy.Once again, we can only learn from our mistakes, and if you choose to use us in the future I hope we live up to your expectations.
Kind regards Steve Doyle
TC
Trusted Customer
9 years ago
Thank you oven now with us and we are pleased with it
Datum kupovine: 03/08/2017
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Potrošač od povjerenja
9 years ago
I was amazed to find a company that delivered to my area free of charge. The item I purchased was at a very competitive price especially taking in to account there was no charge for delivery. The...
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Recenzije proizvoda
Datum kupovine: 04/08/2017
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TC
Trusted Customer
9 years ago
Što Trusted Customer misli o društvu Caterkwik:
Excellent.
Great product, reasonable price, would definitely use again.
Datum kupovine: 04/08/2017
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TC
Trusted Customer
milton keynes
9 years ago
Što Trusted Customer misli o društvu Caterkwik:
Excellent service and best prices in the UK
Datum kupovine: 04/08/2017
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TC
Trusted Customer
9 years ago
Što Trusted Customer misli o društvu Caterkwik:
excellent
Recenzije proizvoda
Datum kupovine: 31/07/2017
0
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TC
Trusted Customer
Topsham
9 years ago
Što Trusted Customer misli o društvu Caterkwik:
They were very helpful and generous with their advice as well as being easy to deal with
Datum kupovine: 03/08/2017
0
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TC
Trusted Customer
9 years ago
Što Trusted Customer misli o društvu Caterkwik:
All of your service was quick and polite as was delivery.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
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Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.