Fridge was not delivered when they said it would be and when chased was told it was the transport companies fault but no real explanation
Steve
Caterkwik
8 years ago
Thank you for your valued feedback and of course we apologise for the delayed delivery.I have taken a look into this and found the following: Your order was processed on the 25th September and I can see here that there were issues with delivery. Kelly logged a case with TNT who confirmed the item was out for delivery that day. TNT then failed to deliver a second time and re confirmed on the 28th that it was out for delivery again. Unfortunately, TNT have been unable to offer us what you and I would consider a proper explanation only confirm that they had some issues their end and it had been delayed. May I apologise sincerely for any inconvenience caused on this occasion however I hope you can agree that the vast majority of deliveries we have carried out for you have gone to plan. Indeed, your previous order was upgraded to our white glove specialist delivery service at no extra cost in recognition and appreciation of your valued business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.