Capital Fortune Recenzije

Really pleased that we delivered on service and that we were able to assist based on circumstances - we pride ourselves on helping clients who do not fit standard criteria and have developed excellent relationships with many Lenders enabling us to assist clients with complex cases. Feedback really appreciated and glad we were able to assist

Great feedback and glad we helped you secure the home you wanted. Regards Capital Fortune

Many thanks for the feedback - Peter will be delighted with the praise. We will look into your comments regarding the processing of your case and duplicated requests for information.

Glad to be of assistance, glad we made it happen!

That's great feedback for Peter and the team, and feedback that will be well received!! I am delighted that we were able to assist and deliver on service and indeed product for you. Any recommendations you make will be warmly received. Best Regards 

Firstly I'd like to thank you for the feedback, this is crucial to help improve the customer experience.

Looking at the notes on file I can see that we were actively chasing the Lender with regards to your application and doing all we could to move the case along in a timely fashion. Our failure here was keeping you in the loop; as a business we should always be proactive in keeping clients informed and should always respond to messages in a timely fashion. 

I have shared your comments with our team this morning in order to highlight the expectations of the business around customer service and great customer outcomes.

Regards 

Capital Fortune

We listen to all feedback from our customers as it's helps us refine our processes and improve the overall experience for future customers. The positive message is that again we successfully help find the right mortgage based on your specific needs and circumstances.

We strive to get things right day one and where possible ask clients to send in all documents together, thus keeping postage costs down, this is especially important for Expats - we understand that further document requests can seem laborious however some applications for many different reasons can take time meaning documentation can expire, in such circumstances Lenders often will require more recent bank statements and identification documents.

No customer should experience issues around lack of contact and replies to email. We have group email accounts to specifically avoid such circumstances and we encourage all clients to use these where possible. I will also look into the contact issue around the lack of replies to your call back requests.

Again thank you for taking the time to provide feedback and glad we could be of assistance.

We are delighted with your comments! We are pleased we provided a great service and you have the mortgage that best suits your needs and circumstances. Best Regards 

Many thanks for the feedback, constructive criticism is welcome as it helps us to identify possible improvement in the process. We appreciate the overall positive review and you taking the time to give the feedback. Regards Capital Fortune

What great feedback for James and the team, glad to hear that we delivered on service and found you a fantastic remortgage. We look forward to assisting again in the future! Regards