I had a number of questions before I placed my international order and the customer service rep that helped me over the course of several days was excellent.
I ordered goods which took over 9 days to get to me, in this day and age this is totally unexceptable.
Considering I paid postage I am appalled at this service.
Brummells of London
Brummells of London
13 years ago
Please accept our sincere apologies for the delay to your order. Following investigation we have just sent you an email with the full details of the error with the courier. We use them specifically for their reliability, so this incident is extremely unfortunate.
As per our email, we have taken some additional actions as a courtesy to you and we hope that this has helped to restore your confidence in our service. If you have any further issues, please do let us know.
Kind Regards,
Sue
Brummells Customer Service Team
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
