Brooks Braithwaite Recenzije

Hi There,Thank you for taking the time to provide us with your feedback.We tried to contact you by telephone this morning but unfortunately we were unable to contact you and have left a voicemail for you.Thank you for bringing this to our attention. We take these queries very seriously, and would never want our customer's to feel that we had shared their details without permission.We do confirm within our terms and conditions that we share limited information with service providers for our customers to provide their feedback on the services we provide, meaning we are able to continuously improve our customer's journey, and provide all customer's with the option to opt out of any general marketing sent.If you would no longer like your details to be shared with feefo.com, please refer to the email you received prior to providing your feedback to us. At the very bottom of this email you will find an option to unsubscribe to the service. This will mean you will no longer be invited to review our service.If you would like to discuss this matter any further, please don't hesitate to contact us on 0345 070 1064, or by email to enquiries@petplansanctuary.com. We are open from Monday to Friday, 9am until 5:15pm. Please note that we are currently experiencing extremely high call and email volumes, therefore we may not respond as quickly as we would like to be able to, however we will respond to any emails and answer any calls as quickly as possible!Kind Regards,The Petplan Sanctuary Team

Hello, Thank you for your kind review! It's great that we were able to provide you with a quick and efficient service once you got through our very busy phone lines. We also hope you never have to make a claim with us and if you do, we will offer the same quick and efficient service you've already experienced. If you ever need to contact us in the future, please don't hesitate to do so on 0345 070 1064. Our offices are open Monday - Friday, 9am - 5.15pm and a member of our team will be happy to help.Kind regardsThe Petplan Sanctuary Team

Hello Mrs Wilson, Thank you for leaving your great review! It's so lovely to hear that you've always found us friendly, helpful & thorough whilst dealing with your queries. We are always happy to receive feedback that will help us improve our fantastic services. If you ever need to contact us in the future, please don't hesitate to do so on 0345 070 1064. Our offices are open Monday - Friday, 9am - 5.15pm and a member of our team will be happy to help.Kind regardsThe Petplan Sanctuary Team

Hello Mr Jefferies, Thank you for leaving your kind review! It's great to see that we can provide the purrfect cover for you and your business. If you ever need to contact us in the future, please don't hesitate to do so on 0345 070 1064. Our offices are open Monday - Friday, 9am - 5.15pm and a member of our team will be happy to help.Kind regardsThe Petplan Sanctuary Team

Hi there, Thank you for leaving your kind review! It's really nice to see that you find our product uncomplicated and that we were able to give you what you wanted. I'll make sure to pass your comments onto our customer services team who always love to hear how nice they are! Please don't hesitate to contact us if you require any further assistance in the future. Kind regards Petplan Sanctuary Team

Hello Mr Stephens, Thank you for leaving your great review! We'll make sure that we pass on your lovely comments to the team members you spoke to, specially as one of them is in training!! We're really pleased that the cover was just what you were looking for and you have that peace of mind for your business needs. If you ever need to contact us in the future, please don't hesitate to do so on 0345 070 1064. Our offices are open Monday - Friday, 9am - 5.15pm and a member of our team will be happy to help.Kind regardsThe Petplan Sanctuary Team

Hello Rhonda, Thank you for taking time to leave your feedback. We're really sorry that you haven't had a good customer service experience with us. We sincerely apologise for the delays at this current time. Following the lifting of lock down, we are experiencing an extremely high number of contacts at the moment, with many customers needing to re-instate their insurance cover after re-opening their businesses. We do however understand that the wait times are not convenient for our customers and are working hard to answer everybody's queries. If you would like to discuss this further please let us know. I have left a voice mail message for you on your mobile number and also tried your landline. If you would like someone to call you back, please reply to this thread and someone will come back to you. Our opening times are Monday - Friday, 9am - 5:15pm. Kind Regards The Petplan Sanctuary Team

Hello, Thank you for leaving your lovely review! It's great to see that not only is our product excellent for you but we also provided excellent and helpful customer services throughout each contact. If you ever need to contact us in the future, please don't hesitate to do so on 0345 070 1064. Our offices are open Monday - Friday, 9am - 5.15pm and a member of our team will be happy to help. Kind regards The Petplan Sanctuary Team