The service we received was exceptional, and Maxine went above and beyond to achieve this.
She was very informative all the way through and kept trying to find ways to accomplish our goal with...
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Sharon Lewis
Bower Group
5 months ago
Thank you for taking the time to share your feedback.
We are pleased to hear that the service you received met your expectations and that Maxine provided such strong support throughout your journey. It is wonderful to know that she kept you well informed and remained focused on finding the right solution to help you achieve your goals.
Your comments about Maxine's approach and commitment are much appreciated and will be passed on to her and the wider team.
Kind regards
Sharon Lewis
Head of Customer Services
0
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MH
Mr Clive Hunter
Provjerio Feefo
GBR
5 months ago
Što Mr Clive Hunter misli o društvu Bower Group:
Highly reccomend !!
This company ( particularly their representative that dealt with myself, Patrick ,was Very helpful indeed.
I had many many questions throughout the process : all of which, were promptly addressed, ...
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Sharon Lewis
Bower Group
5 months ago
Thank you for taking the time to share your feedback.
We are pleased to hear that Patrick was very helpful throughout your experience and took the time to answer your many questions promptly and clearly. Ensuring clients feel well informed and supported at every stage is an important part of the service we aim to provide.
Your recommendation of Bower Home Finance is greatly appreciated and reflects the professionalism, knowledge and care that Patrick and the wider team bring to supporting clients with their financial needs.
Kind regards
Sharon Lewis
Head of Customer Services
0
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Potrošač od povjerenja
Provjerio Feefo
5 months ago
Brilliant service couldn't ask for more
Excellent service and very efficient and friendly was .like being helped by a friend
Sharon Lewis
Bower Group
5 months ago
Thank you for taking the time to share your feedback.
We are very pleased to hear that you received excellent service and that our adviser was efficient, friendly and supportive throughout. Feeling comfortable and well looked after, like being helped by a friend, is a strong reflection of the care and approach we aim to provide every client.
Thank you again, we are grateful for your kind recommendation.
Kind regards
Sharon Lewis
Head of Customer Services
0
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MP
Mr Power
Provjerio Feefo
GBR
5 months ago
Što Mr Power misli o društvu Bower Group:
Perfectly satisfied with service.
I was very impressed with the friendly and helpful attitude of the Bower representative and the speed and efficiency with which my lifetime mortgage was arranged. This is the second time I have...
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Sharon Lewis
Bower Group
5 months ago
Thank you for sharing such detailed feedback about your experience with Bower.
We are delighted to hear how satisfied you were with the service and that the adviser you worked with was friendly, helpful and efficient in arranging your lifetime mortgage. It is especially meaningful to know that you have returned to the same adviser on more than one occasion and that each time the service has met such a high standard.
We understand how important it is to have clear guidance and dependable support during times of financial pressure, and we are pleased that both mortgages helped you through difficult circumstances and delivered a positive outcome.
Thank you again for your trust and for taking the time to leave this review.
Kind regards
Sharon Lewis
Head of Customer Services
0
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ML
Mrs Livingstone
Provjerio Feefo
GBR
5 months ago
Što Mrs Livingstone misli o društvu Bower Group:
excellent service
Excellent, dealt with problems quickly
Sharon Lewis
Bower Group
5 months ago
Thank you for taking the time to share your feedback.
We are pleased to hear that the adviser you worked with dealt with the problems quickly and helped move things forward without delay.
Your comments are appreciated and will be shared with the team as encouragement to continue delivering a professional and caring service.
Kind regards
Sharon Lewis
Head of Customer Services
0
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Provjerio Feefo
6 months ago
Bower the company for Home Finance
What can I say the service the professionalism the people you spoke too the speed of the process was all perfect.
David George the Equity Release Specialist was excellent he went through everything...
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Sharon Lewis
Bower Group
6 months ago
Thank you for your kind and thoughtful review.
We are pleased to hear that you found the service professional, efficient and well managed throughout. Thank you for recognising David George by name. We are glad he explained each stage clearly, answered your questions fully and provided such a positive personal experience.
It is also good to hear that Gilroy delivered a professional and straightforward legal service and was easy to deal with during the process. Your comments reflect the care, clarity and standards we aim to provide at Bower.
Thank you for taking the time to share your experience and thank you for choosing Bower.
Kind regards
Sharon Lewis
Head of Customer Services
0
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Provjerio Feefo
6 months ago
Excellent, clear advice, smooth
Excellent, good communication, smooth process, used their recommended solicitors. Took about 5-6 weeks
Sharon Lewis
Bower Group
6 months ago
Thank you for your feedback.
We are pleased to hear that you received excellent and clear advice, with good communication throughout and a smooth overall process.
Your comments reflect the professionalism and care of the Bower team, and we appreciate you taking the time to share your experience.
Kind regards
Sharon Lewis
Head of Customer Services
0
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MH
Ms Benson & Mr Head
Provjerio Feefo
GBR
6 months ago
Što Ms Benson & Mr Head misli o društvu Bower Group:
Brilliant
Very good service Paul was brilliant from day one. Highly recommend you
Sharon Lewis
Bower Group
6 months ago
Thank you for your kind feedback.
We are pleased to hear that our adviser Paul provided a very good service and supported you so well from day one.
Thank you for your recommendation and for choosing Bower.
Kind regards
Sharon Lewis
Head of Customer Services
0
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MB
Mr & Mrs Burr
Provjerio Feefo
GBR
6 months ago
Što Mr & Mrs Burr misli o društvu Bower Group:
Great service
David George who we dealt with personally (no remote phone call) was excellent, keeping us fully informed through the whole process.
Thanks to that its been quite a stress free experience, would 100%...
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Sharon Lewis
Bower Group
6 months ago
Thank you for your feedback and for taking the time in sharing your experience.
We are pleased to hear that David George provided an excellent personal service and kept you fully informed throughout the process. Meeting in person and maintaining clear communication are important to us, so it is good to know this helped make the experience as stress free as possible.
We also much appreciate your thoughtful comments around equity release and how it supported your family circumstances. Providing clear, balanced guidance so clients can make informed decisions is central to how we work at Bower.
Thank you for your recommendation and for choosing Bower.
Kind regards
Sharon Lewis
Head of Customer Services
0
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Potrošač od povjerenja
Provjerio Feefo
6 months ago
Outstanding service
The complete procedure and experience could not have gone better.
From the initial telephone call through to the funds being available everything went seamlessly with special thanks to Brett of Bower...
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Sharon Lewis
Bower Group
6 months ago
Thank you for taking the time to share such detailed feedback.
We are delighted to hear that the entire process ran so smoothly from the initial telephone call through to the funds being available. Thank you for highlighting your adviser Brett, we are pleased that his guidance in your own home, made the experience clear and reassuring throughout.
It is also good to hear that the wider Bower team and your independent solicitor supported you so well.
We truly appreciate your recommendation and thank you for choosing Bower.
Kind regards
Sharon Lewis
Head of Customer Services
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