In the past 6 months i've hardly had the games i requested , plus the time limit on the games availability always changes first it'll say 3 days wait then change to 5+ days , i appreciate its down...
Pročitajte više
Nik
Boomerang
5 years ago
Hi Vinny,
Thanks for your review of our service.
Our system will always despatch the next game as soon as possible and the approximate wait times are there as a useful guide for you to have an idea of how quickly each game can be despatched to you.
In the unlikely event the game is not despatched within the displayed approximate wait time we are always on hand to investigate and help you get the next game sent out as quickly as we can!
Any day that you are waiting we will award payback points which you can use towards bonus games, free rental months and discount on purchases!
If there is anything else we can assist you with please do not hesitate to ask
Thanks
Boomerang
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
5 years ago
Deserves a free game to compensate for lateness
Took too long for my son to receive his first game even though I cancel the 21days trial and ask money to be taken out straight away
Nik
Boomerang
5 years ago
Hi,
Thanks for your review of our service.
We always look to get the games to you as soon as we possibly can so im sorry to hear that you experienced a delay.
I have taken a look at your account for you and I can confirm the first available copy of the game you have on rent was despatched to you. Unfortunately on the date you had signed up we had sent out copies to our customers as we despatch each new game the day before release. We do this as we aim to have the new release game arrive with our customers as close to release day as possible.
We offer a 100% free 21 day trial of the service where you can select from 100's of games and give the service a try before you start your monthly subscription, however, we reserve new release titles for our live Unlimited and Priority members to give them the best possible service for the subscription. Your account was set live straight away when you added a new title to your list. The first payment was then processed which gave you immediate access to every game in our library including new release titles which is why the new game was then posted to you.
If you have any further questions about the service or need any assistance at all please do not hesitate to contact us.
Thanks
Boomerang
Potrošač od povjerenja
5 years ago
Resolved.
0
Podjeli
MA
Malvern
Provjerio Feefo
Essex
5 years ago
Što Malvern misli o društvu Boomerang:
mostly get the new releases. really good service
I'm back again with this service because the customer service is excellent and apart from one exception I usually get the new release. thank you
0
Podjeli
CH
Charlie
Provjerio Feefo
5 years ago
Što Charlie misli o društvu Boomerang:
Amazing service!
Boomerang are amazing, not just for rentals but for buying too! Customer service is fantastic. Can't rate them highly enough!
0
Podjeli
BI
Billy
Provjerio Feefo
5 years ago
Što Billy misli o društvu Boomerang:
A great service
A great service
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
5 years ago
All-round great service
0
Podjeli
AB
Abraham
Provjerio Feefo
5 years ago
Što Abraham misli o društvu Boomerang:
Amazing service get all the lastest games & save alot of money
0
Podjeli
TO
Tony
Provjerio Feefo
Wiltshire
5 years ago
Što Tony misli o društvu Boomerang:
Prompt and Efficient Service
Fantastic service even in the middle of a pandemic 😷
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.