Društvo Bikmo više nije aktivan korisnik stranice Feefo
Prikaz 3,419 recenzije/a
KG
Keith Gill
Provjerio Feefo
1 year ago
Što Keith Gill misli o društvu Bikmo:
It does what it says on the tin and communication was good
James Marsh
Bikmo
1 year ago
Thank you for the 5-star feedback, Keith! It's great to have you on cover with us for another year and we're pleased to hear that you were happy with our communication. Please don't hesitate to get in touch if you ever need any assistance.
It’s a website that I had to navigate and answer questions to get to a decision. I made a decision and was willing to pay for it. At no time did I receive any service.
James Marsh
Bikmo
1 year ago
Thank you for sharing your feedback. Our website is designed to help customers navigate and complete their purchase on their own, but we understand that some may prefer more guidance along the way.
We’re here to ensure that all our customers feel supported, so if you ever have any questions or need assistance, please don’t hesitate to reach out to our team of bike experts. You can contact us by phone or email, and we’ll be happy to help:
Phone: 01244 470337 (Mon-Fri, 09:00-17:00)
Email: support@bikmo.com
Thanks again for your feedback, and we look forward to assisting you in the future!
I had one incident and they told me they found my item for a low price so they wouldn't get a new one since it was below a certain price. Then I had another incident and it has now been over a week...
Pročitajte više
James Marsh
Bikmo
1 year ago
Thank you for your feedback. We’re sorry to hear about your recent experiences and appreciate the opportunity to clarify the situation.
Regarding your first claim, settlement was not offered because the total value of the claim was below the minimum policy excess of £40.00. As stated in our terms and conditions, we are unable to process claims for amounts under this excess.
For your second claim, we understand your frustration with the delay, and we apologise for the wait. We have already arranged for a cycle mechanic to contact you and provide a quote for the necessary repairs to your bike. Once we have the full repair cost and, if applicable, the replacement costs confirmed, we will proceed with the next steps of your claim as quickly as possible.
We value your feedback and are committed to resolving your concerns. If you have any further questions or need additional assistance, please don’t hesitate to reach out to us directly.
Datum kupovine: 07/10/2024
0
Podjeli
SL
Sarah Long
Provjerio Feefo
1 year ago
James Marsh
Bikmo
1 year ago
Thank you for the positive feedback, Sarah. Wishing you many happy and enjoyable miles on your new bike.
Thank you for choosing Bikmo and for your kind feedback; We're glad we could assist you. If you ever need any further assistance in the future, please don't hesitate to get back in touch. We're always here to help.
Short response time for questions,
But response email in very small Font size. Is almost unreadable on a Smartphone. Experience is only in contract signing Not in paying for a damage
James Marsh
Bikmo
1 year ago
Thank you for your feedback. We're pleased to hear you received a quick response to your questions. We apologise for the font size issue in the email. All of our policy emails and enquiry responses are designed to display clearly on mobile devices, so we're not sure why this occurred. To help us investigate further, could you please let us know the model of your mobile device and the email app you're using?
So far so good but as ever with insurance the proof is in what happens if you have to make a claim. Which I hope I don’t have to put to the test. I have been impressed by the communication,...
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Ryan
Bikmo
1 year ago
Hello,
Thank you for the kind words.If you have any questions or need any help, please reach out to the team:
support@bikmo.com or 01244 470337.
Thanks,
Ryan
Datum kupovine: 11/11/2024
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
1 year ago
Very good front start to finish
Ryan
Bikmo
1 year ago
Hello,
Thank you for the kind words.If you have any questions or need any help, please reach out to the team:
support@bikmo.com or 01244 470337.
Thanks,
Ryan
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Cycle insurance you can trust whether you ride trails, tarmac or towns. Sportive, kit and accessory cover as standard. Comprehensive cover from £3.73/month.