I was sent a pair of boots that had clearly been heavily worn - covered in creases and marks. Trying to get the returns label from Humes was a nightmare - I’ve lost count of the emails that have been...
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Erin
Humes Outfitters
1 year ago
Thank you for your review. We are very sorry about this. All of our goods are brand new and we do not sell worn items however on some footwear if these have been tried on in store there can be some creasing. This can sometimes be worse on some leather types than others and the RM Williams oily leather can crease and mark very easily. We are looking into upgrading our returns label system so that customers can receive QR codes however this is quite a long process and so unfortunately we are only able to email/post returns labels at the moment. We have received your boots back and a full refund has been processed.
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Datum kupovine: 16/10/2024
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Provjerio Feefo
1 year ago
Excellent service as always with prompt delivery as promised
Erin
Humes Outfitters
1 year ago
Thank you for your lovely review. We are pleased that your order arrived in good time.
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Datum kupovine: 14/10/2024
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Provjerio Feefo
1 year ago
Easy to use good value and delivered when they said so
Erin
Humes Outfitters
1 year ago
Thank you so much for your positive review. We are so glad you found us easy to use and hope to see you return soon.
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Datum kupovine: 15/10/2024
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Sheena Stewart
Provjerio Feefo
Angus
1 year ago
Što Sheena Stewart misli o društvu Humes Outfitters:
Thank you for such a positive review. We are so glad you found our customer service helpful as we pride ourselves on being as available as possible at the end of the phone. Thank you again.
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Datum kupovine: 15/10/2024
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Provjerio Feefo
1 year ago
Fast delivery well packaged happy with service
Erin
Humes Outfitters
1 year ago
Thank you for your lovely review and we are so happy you love your purchase. We hope to welcome you back soon.
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Datum kupovine: 15/10/2024
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Morag Galloway
Provjerio Feefo
Outer Hebrides
1 year ago
Što Morag Galloway misli o društvu Humes Outfitters:
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
