Hello,
We are sorry to hear that your item arrived damaged. Please be assured that we send all products out in brand-new condition, and we apologize for this unfortunate situation.
We have not received any prior communication regarding this issue, but we can see that you have already initiated a return request. Once we receive the returned item, we will process your refund promptly.
Thank you for your understanding, and again, we apologize for any inconvenience caused. Should you have any other questions or concerns, please feel free to reach out.
Best regards
Watches2U
