The delivery time was unclear on the website, so the product did not arrive in time for an event we had ordered them for (infact, they haven't arrived at all yet)
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Rosy,
Thankyou for your feedback. Please accept my sincere apologies over any inconvenience this may have caused you.
At the Post Office Shop, we take our Customer Experience very seriously and the delay in receiving your order is unacceptable.
In light of this and that you no longer require the items. I will request that your order is refunded in full. With regards to the delivery options available, I will pass your comments on to our Web Development Team to make these more readily available and easier to understand.
Kind Regards,
Sally
Post Office Shop Customer Care Team
My postmen are so polite & helpful & as a housebound old lady will even take my post, I so look forward to seeing them, the Post Office services are a credit to Guernsey.
Sends out different goods to that which is advertised.
www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Jon,
Thankyou for your feedback. Firstly, please accept my sincere apologies over any inconvenience this may have caused.
At the post Office Shop, we take our user experience very seriously; in light of your feedback I am going to forward your comments and order information on to our warehouse team and request a full audit to be undertaken to ascertain why this happened.
Once I have had a response I will contact you.
Kind Regards,
Sally
Kind Regards,
Sally
Post Office Shop Customer Care Team
I was really please with the products available however I paid for next day delivery and they did not arrive until over a week later! I refused the order as I had to buy items elswhere ready for...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Morning Emily.
Please accept my sincere apologies over any inconvenience that the delay in receiving your items may have caused you.
I am currently investigating the reasons as to why your delivery was delayed and we are awaiting our warehouse team to perform a full audit into your order from when it was placed to when it was dispatched.
Once I have further information regarding this I will contact you to inform you of our findings. I do however accept that the delay in receiving your refund was unacceptable and I will address this also.
Once again, please accept my sincere apologies regarding this matter.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Morning,
Thank you for your feedback, firstly please accept my apologies regarding the condition in which your items have been received.
Here at the Post Office Shop, Customer Experience is paramount and if you have received items damaged that is not acceptable.
Can you please advise how many lever arch files were received damaged and we will request that they are replaced for you immediately.
Kind Regards,
Sally
Post Office Shop Customer Care team
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
