Good Afternoon Dragan,
Firstly, thank you for your feedback. Please accept my apologies over any inconvenience you may have experienced.
Here at The Post Office Shop, we strive to deliver the highest levels of Customer Experience possible and the condition in which you received your paper is unacceptable. in light of this, I am going to have a replacement ream of paper sent to you free of charge.
With regards to the ream of paper you haven't received, it appears that our courier was unable to deliver the item and it was returned to us; as a result of this the item value was refunded to you on 28.10.2013.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Afternoon Rebecca.
Firstly, thank you for your feedback.
Please accept my apologies over any inconvenience that this may have caused you. I have forwarded your order details and comments on to our merchandising team to establish the product specifications for this item and once this has been recieved we will amend the items description accordingly.
Upon looking at your order I can see that these items were collected from yourself and your order was refunded on 30.10.2013.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Good Afternoon John,
Please accept my apologies regarding the condition your items were received in. Would it be possible for you to provide me with more information about the packaging for these items and I will investigate this for you?
Kind Regards,
Sally
Post Office Shop Customer Care Team
The product was dispatched in a plastic bag giving no protection, surprise surprise it got damaged. If anybody should know that it would have got damaged in the post it's the Post Office Shop. The...
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www.postofficeshop.co.uk
Post Office Shop
12 years ago
Good Afternoon Donald,
Firstly, thank you for your comments. Please accept my apologies regarding the condition your goods were initially received in.
Here at The Post Office Shop, we take our Customer Experience seriously and receiving damaged items is not acceptable. In light of this and that your item has already been replaced free of charge, I am going to forward your comments on to our warehouse team and request that alternative ways of packaging this item is investigated to prevent this from happening again.
Kind Regards,
Sally
Post Office Shop Customer Care Team
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
