Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Wotif Commentaires

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Service

avis au cours de l’année écoulée

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Client de confiance

11 years ago

Used wotif several times, no problems except the non- cancellation clause.

Client de confiance

11 years ago

Whilst there was an initial problem with my recent booking (Mildura accommodation) booking, I was…

Whilst there was an initial problem with my recent booking (Mildura accommodation) booking, I was pleased that it was solved quickly

Client de confiance

11 years ago

Fantastic day excellent

Client de confiance

11 years ago

I preferred the old method of booking through Wotif. However I did like the fact that…

I preferred the old method of booking through Wotif. However I did like the fact that no booking fee was added to the motel rate.

Client de confiance

11 years ago

Hassle free service that just does the job

Client de confiance

11 years ago

easier to use, however PAYMENT options could be a little clearer, maybe each option in…

easier to use, however PAYMENT options could be a little clearer, maybe each option in bold.

Client de confiance

11 years ago

I needed to cancel a motel booking as I'm now going to be staying with a…

I needed to cancel a motel booking as I'm now going to be staying with a friend. I called Wotif, got through to the (offshore) call centre quickly, and the agent was helpful. Of course would prefer a...

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Client de confiance

11 years ago

Like the new look. Easy to navigate

Client de confiance

11 years ago

It's really difficult to book for a family. The search results can be very confusing.…

It's really difficult to book for a family. The search results can be very confusing. Every time I have booked for family I have to call the hotel and sort the foldaway bed as there is always a...

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Wotif Australia

Wotif

11 years ago

Thanks for your feedback. Apologies for the issues you had when trying to book a family room. Often rates and fees associated with extra bedding are subject to change at the hotels discretion, making it quite difficult to always list these options in full on the website. Rest assured, we're working towards a resolution and hope to see this fixed in the near future.

Client de confiance

11 years ago

my first time using Wotif and I was very dissappointed. I had a gift voucher…

my first time using Wotif and I was very dissappointed. I had a gift voucher to use after finding a property and going to book it wouldn't accept th voucher, no reason was given. So I rang, only to...

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Wotif Australia

Wotif

11 years ago

Thanks for your feedback. We’re really sorry to hear that your customer service experience wasn’t as expected. We’re working hard to ensure our team provide great service, but recognise we can't get it right every time. If you’d like us to look into your booking further please contact us via https://www.wotif.com/service/ and our team can investigate.

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