The processing of my online order was not great, and I had to call customer services twice, but when I did speak to them they were very polite and helpful.
The delivery didn’t arrive on the date...
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Catherine
Wood Floor Warehouse
3 years ago
Hi Peter,
Thank you for taking the time to leave us feedback. Firstly I am sorry to hear that you had issues ordering, however I am happy to hear that our staff were polite and helpful! In relation to the polymer glue, we use two different suppliers depending on the location of our stores. Your order was dispatched from the store that uses the alternative supplier, although they are identical products, we should have contacted you in advance and made you aware, so I apologise! Your floor looks great down and I hope you would shop with us again!
Avis sur des produits
Supports médiatiques téléchargés
Voir tous les supports médiatiques (2)
Supports médiatiques téléchargés
Voir tous les supports médiatiques (1)
Date d'achat : 13/05/2023
0
Partager
BM
beth miller
Vérifié par Feefo
3 years ago
Supports médiatiques téléchargés
Voir tous les supports médiatiques (3)
Ce que beth miller a dit à propos de Wood Floor Warehouse:
Absolutely amazing service and really really happy with my order. The laminate I ordered has completely changed the look of my living room and just completes it. The only thing I would say with...
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Catherine
Wood Floor Warehouse
3 years ago
Hi Beth,
Thank you for taking the time to leave us a review, I am glad you are pleased with your flooring, it looks well installed in your room! In relation to the packaging, we will take your feedback on board.
Avis sur des produits
Date d'achat : 12/05/2023
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Good product, but issues with delivery service which had to be re- arranged. Driver rushing and incorrectly read road signs so failed to deliver. Very stressful organising a second delivery. No...
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Catherine
Wood Floor Warehouse
3 years ago
Hi,
Thank you for your feedback, I am sorry you had issues with your delivery, we use third party hauliers and couriers and the odd time there can be an issue with delivery, but I am glad to hear it was rectified and your delivery arrived.
Avis sur des produits
Catherine
Wood Floor Warehouse
3 years ago
Hi,
I am sorry to hear you didn't receive your full order, I have just checked our emails and this is the first we have heard about this, please get in touch and we can investigate this for you.
Date d'achat : 06/05/2023
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Sample delivered promptly
Catherine
Wood Floor Warehouse
3 years ago
Thank you for your feedback.
Avis sur des produits
Date d'achat : 01/05/2023
0
Partager
LC
laurence collopy
Vérifié par Feefo
3 years ago
Ce que laurence collopy a dit à propos de Wood Floor Warehouse:
I've ordered around 100m2 of engineered wood floors in May 2023, order number #2000114174. I had subpar experience with the floors delivery. One of the two pallets was broken on delivery, so the...
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Catherine
Wood Floor Warehouse
3 years ago
Hi,
Thank you for taking the time to leave us Feedback, I am sorry to hear the pallet broke in transit causing issues on delivery, but I am glad you received your floors and are happy with the product.
Delivered when they said they would. Laminate looks great in the room, went with a white oak and it really brightens the space. Good value for money too.
Catherine
Wood Floor Warehouse
3 years ago
Thank you for taking the time to leave us feedback, I am glad to hear your goods arrived on time and you are happy with your flooring!
Avis sur des produits
Date d'achat : 03/05/2023
0
Partager
EE
Ella Etoile
Vérifié par Feefo
3 years ago
Ce que Ella Etoile a dit à propos de Wood Floor Warehouse:
Really knowledgable and helpful on the phone, both times I called with questions. Order placed no worries and arrived exactly when they said it would. Worth being aware that normal deliveries are...
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Avis sur des produits
Date d'achat : 02/05/2023
0
Partager
DR
David Royle
Vérifié par Feefo
Fakenham
3 years ago
Ce que David Royle a dit à propos de Wood Floor Warehouse:
Superb service and the floor looks awesome!
Will definitely be using this company again
Many thanks for a quality floor
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