Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur WarmeHaus | Avis sur le service client de {{merchantUrl}} | Feefo

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Quick delivery

Avis sur des produits

Date d'achat : 07/02/2019

1

TC

Trusted Customer

Port Talbot

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Excellent service and good quality product

I ordered a radiator in the afternoon and received It the next day with free delivery what a marvellous turnaround. The radiator was very good quality at an excellent price, I cannot fault the goods...

Lire plus

Avis sur des produits

Date d'achat : 05/02/2019

1

Client de confiance

7 years ago

Could be more efficient

Had to wait over a week for delivery as it was sent to wrong depot. Never received a confirmation email. Someone needs to get their act together.

Richard

WarmeHaus

7 years ago

Good morning,

Thank you for taking the time in leaving feedback for us.

Firstly please accept my apologies for the delay in your order being delivered.

I can see that you placed your order on 29/01/2019 however due to unforseen delays this was delivered late on 04/02/2019.

This has been reported to ensure that this does not happen again.

Once again please accept my apologies and if you would like to speak to me regarding this please don't hesitate to call me on 0333 305 8200.

Kind regards,

Richard (Customer Service Supervisor).

Client de confiance

7 years ago

Thank you for your acknowledgement.

Avis sur des produits

Richard

WarmeHaus

7 years ago

Good morning,

Thank you for taking the time in leaving feedback for us.

Firstly please accept my apologies for the delay in your order being delivered.

I can see that you placed your order on 29/01/2019 however due to unforseen delays this was delivered late on 04/02/2019.

This has been reported to ensure that this does not happen again.

Once again please accept my apologies and if you would like to speak to me regarding this please don't hesitate to call me on 0333 305 8200.

Kind regards,

Richard (Customer Service Supervisor).

Date d'achat : 29/01/2019

0

Client de confiance

7 years ago

Hi Purchased a 1600x 600 elec rail Unfortunately arrived with damaged termostat Spoke to customer services and they organised a replacement next day Great service and will definitively recommend you...

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Date d'achat : 04/01/2019

1

Client de confiance

7 years ago

I didn't get confirmation email when I did my order,so need to call them twice

Richard

WarmeHaus

7 years ago

Good afternoon,

Thank you for taking the time in leaving feedback for us, I am sorry to hear this.

Please accept my apologies that you did not receive your email confirmation when placing your order causing you to have to phone us to confirm we had received your order, this is very strange as this should be sent to you automatically, this has been reported to ensure that it does not happen again.

If you would like to speak to me further regarding this please call me on 0333 305 8200.

Kind regards,

Richard (Customer Service Supervisor).

Date d'achat : 27/12/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Ordered online arrived speedily, very pleased with the item and service.

Avis sur des produits

Date d'achat : 27/12/2018

0

TC

Trusted Customer

Milton Keynes

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Great Product, great price

Date d'achat : 20/12/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Good info

Recommended

Avis sur des produits

Date d'achat : 16/12/2018

0

TC

Trusted Customer

Streetly

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Could be better

I had a problem with a Fault code and rang the help-line who e-mailed a link to the fix, however this is very unclear and has no vocal help so could be a LOT better. That said the items themselves...

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Richard

WarmeHaus

7 years ago

Good afternoon,

Thank you for taking the time in leaving feedback for us, I am sorry to hear this.

Firstly please accept my apologies for the issue you had with a fault code on the radiator, I can see that my colleague forwarded over the information from the manufacturers on how to resolve this and after speaking to you I will also forward over some further instructions on how to resolve this issue.

If you would like to discuss this further please don't hesitate to contact me on 0333 305 8200.

Kind regards,

Richard.

Avis sur des produits

Richard

WarmeHaus

7 years ago

Good afternoon, Thank you for taking the time in leaving feedback for us, I am sorry to hear this. Firstly please accept my apologies for the issue you had with a fault code on the radiator, I can see that my colleague forwarded over the information from the manufacturers on how to resolve this and after speaking to you I will also forward over some further instructions on how to resolve this issue. If you would like to discuss this further please don't hesitate to contact me on 0333 305 8200. Kind regards, Richard.

Date d'achat : 10/12/2018

0

TC

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de WarmeHaus:

Excellent service

Superb quick service

Avis sur des produits

Date d'achat : 10/12/2018

0

WarmeHaus Commentaires

Bergen 1800 x 500mm Straight Chrome Heated Towel Rail(3) commentaires en plus sur ce produitVoir le site Internet du produitNice radiator, looks good now installed

Fjord 1800 x 450mm Curved Chrome Heated Towel Rail(4) commentaires en plus sur ce produitVoir le site Internet du produitAll ready have.no more to say!!!

Bergen 700 x 450mm Straight Chrome Heated Towel Rail(4) commentaires en plus sur ce produitVoir le site Internet du produitOrdered online, speedy delivery excellent service.

Aarhus 1000 x 550mm Sand Grey Reversible Heated Towel Rail(1) commentaires en plus sur ce produitVoir le site Internet du produitGood conversation with staff

Bismo 577 x 778mm White Wall Mounted 1500W Oil Filled Electric Radiator(1) commentaires en plus sur ce produitVoir le site Internet du produitGood quality and seemed to do what is required once fault code sorted.

Juva 800 x 500mm White Thermostatic Electric Flat Panel Heated Towel Rail(1) commentaires en plus sur ce produitVoir le site Internet du produitGood product and fast service delivery

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?