Utility Point Commentaires

Hi Magdalena, we're sorry to hear this. Could you advise us of your query? Thank you, Utility Point.

Hi Patrick, we're sorry to hear this. Your concerns have been passed to our Customer Care Team. Thank you, Utility Point.

Hi Patrick, we're pleased to hear this. Thank you for getting back in touch. Thank you, Utility Point.

Hi there! We are already in phase 1 of supporting SMETS2 meters where we can connect to these meters remotely but at the moment we do not use the technology to the full extent. Therefore, for the short period of time we ask our customers to continue submitting their readings. Very soon we will start installing the smart meters, indoor displays and we will start using SMETS2 to their full potential. Thank you, Utility Point.

Hi Victor, thank you for your review. To confirm, the direct debit would be amended one month after your tariff has renewed. This is because the renewal window would remain open up until the day before your direct debit is due, and as we require a minimum of five working days to amend a direct debit, this change would not be in place before the tariff expires. Your new direct debit will commence from your next payment date. Thank you, Utility Point.

Hi there, thank you for your lovely feedback! Utility Point.