Ce que Alexei Ialovinschii a dit à propos de UnderTheDoormat:
thank you for the good conditions and servicesit was nice to chat and get good service during the stay
Richard
UnderTheDoormat
3 years ago
Dear Alexei,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Excellent location, clean and cozy room, fast wifi, modern building - I love the little welcome package that they have. However, there were no access to the gym and there was a leak on the upstairs...
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Richard
UnderTheDoormat
3 years ago
Dear Guest,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. The UK has a system where before they can use a gym they have to go through an induction (for safety purposes). By the time building organizes an induction for them, your stay will be over. Hence, building management does not provide access to the gym for short let guests. We apologize for the inconvenience caused to you due to the leak but it was something out of our control. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
We enjoyed our stay in the Wellington Suite! There is so much room for two people to live comfortably. We found that all bases were covered, from toiletries, to kitchen soaps, and enough outlets for...
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Richard
UnderTheDoormat
3 years ago
Dear Roberta,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Dear Diana,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honor to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on Behalf of UnderTheDoormat.
Ce que Bader ELKANDARI a dit à propos de UnderTheDoormat:
I couldn’t use the Gym
Richard
UnderTheDoormat
3 years ago
Dear Bader,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. The UK has a system where before they can use a gym they have to go through an induction (for safety purposes). By the time building organizes an induction your stay will be over. Hence, building management does not provide access to the gym for short let guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf od UnderTheDoormat.
Great service. Personal touch. Wonderful
Apartment
Richard
UnderTheDoormat
3 years ago
Dear Polly,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honor to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
The service did not respond our request in timely manner.
Richard
UnderTheDoormat
3 years ago
Dear Guest,
It is unfortunate that your recent stay with us did not entirely meet your expectations. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We have notified our HO about the issues you have encountered. We manage the homes on behalf of homeowners and sometimes have to rely on the equipment provided by them. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits.
Best Wishes, Sonali on Behalf of UnderTheDoormat.
Ce que Moneera Almusabbihi a dit à propos de UnderTheDoormat:
I enjoyed my stay in Canary the flat was super clean , the staff ware friendly and large spaces i hope to visit again
Richard
UnderTheDoormat
3 years ago
Dear Moneera,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on Behalf of UnderTheDoormat.
Dear Guest,
We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Associate who met us at flat was prompt and professional. Flat was very clean. Kitchen was well equipped. Shower had great water pressure and plenty of hot water. As we were at flat over Christmas,...
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Richard
UnderTheDoormat
3 years ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on Behalf of UnderTheDoormat.