UnderTheDoormat Commentaires

Dear Ahmad, Thank you for taking the time to share your experience with us. We truly appreciate your valuable feedback and are delighted to hear that you and your family had a positive stay with us. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We disclose our terms and conditions on all the booking platforms and this is unfortunate that you missed them before booking. We do apologize for the inconvenience it might have caused you. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your fantastic review helps us work hard to deliver the best possible service everyday. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Jacqueline, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Nitzan, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for the wonderful review regarding your recent stay in our home. We're pleased to hear that your check-in process was prompt and that you found the apartment clean, comfortable, and well-serviced during your stay. Your satisfaction is our priority, and we're delighted that you had an overall pleasant experience. Regarding the check-in process, we understand that the information provided to you was somewhat brief. We apologize for any inconvenience this may have caused and we will look into why this happened. We value your feedback regarding household items such as dishwasher cubes and laundry pods. As part of our standard welcome pack, we do provide these items to get you started. However, thereafter guests may need to purchase additional supplies for longer stays. In the UK, it is a standard safety practice to have plugs located outside the bathroom area. We recognize that this may differ from practices in some other countries, and we appreciate your patience in adapting to our local standards. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Martin, It is unfortunate that your recent stay with us did not entirely meet your expectations. Firstly, regarding the issue of a 20% VAT charge, we would like to clarify that we do not impose any such charge on our guests. Our aim is to provide competitive pricing and ensure a transparent booking process. We apologize for any confusion regarding this matter. Regarding the 50% guarantee, please be aware that we do not manage any payments related to bookings made through external platforms, such as Booking.com. The requirement you mentioned may be specific to their booking process and is beyond our control. The cleaning fee is in place to cover the cost of cleaning before and after a guest's stay, as well as interim cleaning required for stays longer than 7 nights. The small accidental damage cover is indeed optional and not mandatory. It's provided to offer guests additional peace of mind during their stay, and we do not force guests to opt for it. Thank you once again for your feedback please feel free to reach out directly when planning your next stay in London. I will personally ensure that a perfect experience awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We greatly appreciate your input, and we're delighted to hear that you enjoyed the apartment and its location. However, we sincerely apologize for the inconvenience you faced with one of the key sets not functioning correctly. We have notified our Homeowner about the issue you encountered, and we have already organized to visit the property and address it. We hope this isolated incident does not overshadow the positive aspects of your stay, and we would be honored to have the opportunity to host you again in the future. Should you choose to stay with us again, please don't hesitate to reach out directly, and we will ensure a seamless and enjoyable experience from start to finish. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. We are thrilled to hear that you found our apartment clean and equipped with new amenities. Providing a comfortable and enjoyable environment for our guests is one of our top priorities. We are also delighted to know that you had a positive experience with our concierge. Our team is dedicated to providing exceptional service and being helpful whenever needed. We now look forward to welcoming you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you so much for taking the time to share your feedback about your recent stay with us. Our team works diligently to provide guests with all they need for a comfortable and enjoyable stay, and we're pleased to know that we met your expectations. Having someone at the reception desk throughout most of the day is part of our commitment to ensuring our guests have a smooth and hassle-free experience during their visit. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We're pleased to hear that our representatives ensured a smooth check-in experience, shared details about the apartment, and provided you with two sets of keys for your convenience. We apologize for the inconvenience you faced with the television login even after we sent you all the detailed videos to show how to access the television. We will surely look into this again. Regarding the payment, we do not handle any payment for Marriott booking hence I would recommend you get in touch with Marriott directly regarding the same. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.