UnderTheDoormat Commentaires

Dear Guest, Thank you for your kind words and positive feedback! We're thrilled to hear that you found our staff very efficient and welcoming. Creating a comfortable and welcoming environment for our guests is our priority, and we're delighted that we could contribute to a positive experience for you. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for the wonderful review regarding your recent stay in our home. Creating a positive and enjoyable experience for our guests is our top priority, and we're thrilled that you enjoyed your stay. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Amal, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our apartment and appreciated the great location with a beautiful view. Regarding the checkout time, we strive to find a balance that accommodates the needs of our guests while also ensuring efficient turnover for incoming guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best wishes, Sonali on behalf of UnderTheDoormat.

Dear Kristian, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Julia, Thank you so much for taking the time to share your positive experience with us! Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We take great pride in providing a cozy and comfortable environment for our guests, and we're thrilled that you enjoyed your room and felt at home during your stay. Your kind words mean a lot to us, and we truly appreciate your positive feedback. It's always rewarding to know that our efforts to create a welcoming atmosphere have made a positive impact on our guests. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for sharing your thoughts about your recent stay at our property. We genuinely value your feedback, and we appreciate the opportunity to address your concerns. First and foremost, we want to clarify that our property is a private house rather than a hotel. We understand the unique expectations that come with renting a house, and we regret any inconvenience you experienced during your stay. Regarding the check-in time, our standard check-in time is between 4 pm to 8 pm. We observed that the previous guest checked out at 11 am on the same day as your arrival. Our professional cleaning team requires adequate time to prepare the house thoroughly for your stay. Unfortunately, due to this schedule and the nature of our property, an early check-in was not feasible on this occasion. We understand that the check-in and check-out times are crucial, especially when arriving from a long flight. To ensure a smooth process, we ask all our guests to complete a pre-check-in form, where they specify their preferred arrival and departure times. This information helps us plan our operations more effectively, tailored to each guest's preferences. We noticed that you selected an 8 am check-out time on your pre-check-in form, and our team coordinated accordingly. Regarding the luggage storage, we recommend external suppliers for this service, and any associated charges are determined by that company. We regret any inconvenience this may have caused and appreciate your understanding of this external arrangement. Your feedback is essential to us, and we are committed to continuously improving our services. We hope this clarification sheds light on our procedures, and we apologize for any misunderstanding. We appreciate your choosing our property for your stay, and we hope to have the opportunity to welcome you back in the future with an enhanced and more accommodating experience. Thank you for your understanding. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Susan, We are truly delighted to receive your positive feedback about your recent stay with us! Thank you for taking the time to share your experience. It's wonderful to hear that you found our services efficient and supportive. We strive to provide our guests with a seamless and enjoyable experience, and we're thrilled that you felt well-supported during your time with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.