Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur The Works | Avis sur le service client de {{merchantUrl}} | Feefo

FB

Francesca Butchart

Vérifié par Feefo

GBR

10 months ago

Ce que Francesca Butchart a dit à propos de The Works:

Terrible experience with ordering online

Absolutely terrible experience. Made a re-order after waiting a month of my first order, being messed about, then half the order sent out bit by bit, then multiples of what I had already received...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that not all of your items were delivered to you. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiance

Vérifié par Feefo

10 months ago

I still haven’t received my products!

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the courier. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show that this order was delivered on the 9th of October. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiance

Vérifié par Feefo

10 months ago

Jigsaws

Delivered within a few days.

0

Client de confiance

Vérifié par Feefo

10 months ago

Poor service

My first order was lost so it was cancelled. I’ve then reordered and there’s been no updates or has it been delivered in the 7 days

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

JM

Julie Meechan

Vérifié par Feefo

10 months ago

Ce que Julie Meechan a dit à propos de The Works:

Fast and effective service

Easy to order Kept informed on delivery date Easy collection in store Friendly and helpful staff in Woodley branch

0

Client de confiance

Vérifié par Feefo

10 months ago

Failed to deliver

The item never arrived and I was only given a refund when I chased this with the company.

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiance

Vérifié par Feefo

10 months ago

disappointed

never received my parcel but was told a refund was on its way,bit disappointed as I waited a month for delivery.

0

Client de confiance

Vérifié par Feefo

10 months ago

0

HM

Hilary Moore

Vérifié par Feefo

10 months ago

Ce que Hilary Moore a dit à propos de The Works:

No

Parcel just left on doorstep with no attempt to find out if anyone was at home. It could have been there for the entire weekend!

0

Client de confiance

Vérifié par Feefo

10 months ago

Easy to order

Easy to order. Items arrived when stated in great condition.

0

The Works Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?