Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
CB
Carole Bater
Vérifié par Feefo
9 months ago
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Easy to order arrived on time
Excellent
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Slow and unable to fulfil order
Usually a good service but the last couple of orders have been extremely slow with much of the order being unfulfilled which has been very disappointing
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Excellent
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Unhappy
No notification on warehouse move and only when unable to fulfil which left me without an order and without money as I hadn’t been refunded immediately.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear about the issues that arose with your order.
Our records show the customer service manager has been in touch to try and resolve your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Great service and received my products in good time.
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Books
Great choice in books and crafts
Great price
Delivery could be sooner than seven days
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Won’t be ordering anything in future
I never received my order
Then had to chase numerous times to get a refund
I think I never would’ve got my refund if I hadn’t kept chasing
Won’t order from them again
Have unsubscribed from their...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Order not delivered
On this occasion I was very disappointed with the service. I placed my order on the 10th October, when it didn’t arrive after 2 weeks (10 working days) and having had no updates about delivery I...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not sent to you due to the issues with the warehouse relocating.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Great boxes
Very straightforward ordering and fairly prompt delivery. Goods were very pleasing and well made. Overall a pleasant experience and recommended.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.