Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

The Works Commentaires

http://www.theworks.co.uk

BON

Inspiring and empowering customers to read, learn, create and play

Service

3.2

556

100

105

448

1,284

avis au cours de l’année écoulée

Afficher tous les 269,282 commentaires

Client de confiance

Vérifié par Feefo

9 months ago

The website is really easy to navigate and there’s a great variety of stock to choose from. All my order arrived quickly, in one box

Client de confiance

Vérifié par Feefo

9 months ago

Problems with stock, despatch but good customer services.

No mention of any delays at the warehouse on the website but I placed a varied order and heard nothing for ten days. Customer services were prompt and understanding - immediately contacted despatch...

Lire plus

Client de confiance

Vérifié par Feefo

9 months ago

My latest experience with The Works

The Works is a great shop, reasonable too. The service is usually second to none. The service on this occasion was good but not as good as in the past. Delivery was much, much slower than usual -...

Lire plus

Client de confiance

Vérifié par Feefo

9 months ago

Took ages to tell me they couldn't fulfill my order. Most of which was for a charity craft day. Have always ordered from The Works without issue. Really disappointed.

Rosemary Hignett

Vérifié par Feefo

GBR

9 months ago

Ce que Rosemary Hignett a dit à propos de The Works:

Delivery was quick

Client de confiance

Vérifié par Feefo

9 months ago

Excellent customer service

Client de confiance

Vérifié par Feefo

9 months ago

Good Customer Service

I ordered some items on the works websites which I had to wait until it was dispatch my order to be delivered plus they did get in contact me regarding some items that I ordered were out of stock...

Lire plus

Brenda Lees

Vérifié par Feefo

GBR

9 months ago

Ce que Brenda Lees a dit à propos de The Works:

As always products are good value for money. Delivery also very good. Will buy from The Works again.

Client de confiance

Vérifié par Feefo

9 months ago

Bad

Ordered twice now first one got cancelled because it took over 10 days second order I still haven’t received after 20 days and won’t let me track now either. Get told it’s getting picked and packed...

Lire plus

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not despatched to you, Unfortunately with the warehouse relocating there has been an issue with deliveries. We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiance

Vérifié par Feefo

9 months ago

Missing Books

Never received the Order, the parcel went missing while in transit.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Vous n’avez pas été invité(e) à fournir un avis ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo