Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur The Works | Avis sur le service client de {{merchantUrl}} | Feefo

TH

Teresa Hall

Vérifié par Feefo

9 months ago

0

GR

Gaby Richardson

Vérifié par Feefo

GBR

9 months ago

Ce que Gaby Richardson a dit à propos de The Works:

Terrible

Never got my order or refund!!

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. Our records show a customer service adviser has issued a refund which went back to your PayPal. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

CW

Catherine Wesley

Vérifié par Feefo

GBR

9 months ago

Ce que Catherine Wesley a dit à propos de The Works:

The best place to buy books

I wanted to buy the latest Charlie Mackesy book and was surprised how much cheaper it was at the works compared to other retailers. The ordering process was easy and the click and collect service was...

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0

Client de confiance

Vérifié par Feefo

9 months ago

Online shopping got worse with each try.

Three times I have tried to order online from The Works and honestly it’s only gotten worst with each try. 1st try I had over 2 boxes of items missing from a full £150 order 2nd try nothing turned...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your recent orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued the refunds. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiance

Vérifié par Feefo

9 months ago

My disappointment with the works

My last 2 orders have not been complete. My first one I had to tell the works which items were missing and my 2nd had to be totally refunded. The website for tracking is useless

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your recent orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued the refunds. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

Client de confiance

Vérifié par Feefo

9 months ago

Refund & Exchange

Brought the 10 4 £10 bundle on line which the next day became 12 4 £10 instore only so took bundle back to store for refund and exchange without any problems Books very limited in the 2 stores in...

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0

BQ

Bethany Quinn

Vérifié par Feefo

GBR

9 months ago

Ce que Bethany Quinn a dit à propos de The Works:

1/10 rating

After placing my order on 30th October I didn’t receive my order until 28th November. I was the one who had to chase up where my order was if it was still being processed etc as I wasn’t given any...

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Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived late with items missing. Our records show a customer service adviser issued a refund for all of the missing items. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

SS

Sandra Salt

Vérifié par Feefo

9 months ago

Ce que Sandra Salt a dit à propos de The Works:

Good as ever.

Good as ever. Delivery took a bit longer than normal but it was the period when the warehouses were changing over.

0

LD

Leanne Dobinson

Vérifié par Feefo

GBR

9 months ago

Ce que Leanne Dobinson a dit à propos de The Works:

Shopping trip

They were very helpful and polite

0

Client de confiance

Vérifié par Feefo

9 months ago

0

The Works Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?