Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
8 months ago
Books come as ordered, great conditions.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
0
Partager
KR
kelly rowland
Vérifié par Feefo
8 months ago
Ce que kelly rowland a dit à propos de The Works:
Delivery took so long that items arrived to late to give out for Christmas gifts. Communication was poor and no information or update given until I contacted.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
MD
Ms K.Doughty
Vérifié par Feefo
GBR
8 months ago
Ce que Ms K.Doughty a dit à propos de The Works:
Great ideas at great prices!
Great products at Great prices and lots of range, love this store!
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Santa
Satisfactory, but roller pens were very disappointing.
0
Partager
TB
Teri Barker
Vérifié par Feefo
GBR
8 months ago
Ce que Teri Barker a dit à propos de The Works:
Awful
Received a box of items totalling £37. The box was extremely squashed, soaking wet through and all items inside were either sopping wet, squashed, or had been torn open. It took me 2.5 hours of...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Our records show that our customer service team have resolved this issue and a full refund has been processed.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
All good at the works
I have been shopping with the works for years [ in the shops and online ] the products are always very good and great value for money and i i hope i can deal with you in future .
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
0
Partager
JS
Jane Streatfeild
Vérifié par Feefo
8 months ago
Ce que Jane Streatfeild a dit à propos de The Works:
Very helpful store manager in Didcot
0
Partager
Client de confiance
Vérifié par Feefo
8 months ago
Tortoise
It took so long for may parcel to arrive, I forgot I even ordered it.
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.