Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
7 months ago
Not a lot of thought for some!]
Shops not in accessible areas to disabled. Need to be nearer car park or bus stop.
price stickers difficult to prise of items bought as gifts
Donna Smith
The Works
7 months ago
Good morning,
Thank you for your feedback.
Please accept our sincere apologies that you have found the store inaccessible.
This will be passed to the relevant department.
We are sorry that you had issues with the price stickers , if you are unable to remove the stickers the product can be returned to our warehouse or to one of our 500+ stores.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
7 months ago
Great service, great products
Excellent service. Product arrived in time and well packaged. Id like to take the oppotuity to say that The Works have really stepped up the quality of their products in the create&make range of...
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0
Partager
Client de confiance
Vérifié par Feefo
7 months ago
Wast of money more than half was broken with no reply from email
It took way too long & was too late for what it was needed for missing some items & so badly packed that half was broken & ended up in the bin & as it took so long we didn’t need anymore so gave what...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund was issued for the missing items from your order.
If any items are damaged you would need to contact customer service on 0121 313 6050 or return to your local Works store.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
7 months ago
Not great
Delivery was late and no i formation was given when it woukd arrive till very late
Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
AM
AML
Vérifié par Feefo
GBR
7 months ago
Ce que AML a dit à propos de The Works:
Poor experience, would not recommend this online store
On the website it states that dispatch is within 7 working days, which is pretty slow. When I received the confirmation email, it stated 15 working days - had I known this, I'd have never ordered...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
We are sorry that items were missing from your order, unfortunately as we do not have a live inventory system this issue can arise on occasion.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
7 months ago
Why I like shopping with The Works.
The works offers clear focused ways to place an order without all the pain of asking and re-asking for passwords and personal details, also highly welcome on only taking the customers data that is...
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0
Partager
EC
Elizabeth Cole
Vérifié par Feefo
GBR
7 months ago
Ce que Elizabeth Cole a dit à propos de The Works:
Great choices
Always find what I'm looking for....from books to jigsaws and toys, all well priced and great choices
0
Partager
Client de confiance
Vérifié par Feefo
7 months ago
0
Partager
KF
Kenneth Freeman
Vérifié par Feefo
7 months ago
Ce que Kenneth Freeman a dit à propos de The Works:
No Delivery of books
Ordered a number of books from Works , as i could not get them in my local branch.
Ordered a couple of weeks before christmas , and did not received them .
their choice of carrier was Evri -...
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0
Partager
Client de confiance
Vérifié par Feefo
7 months ago
Wouldn't buy from The Works website again
My delivery was very late for Christmas so I had to purchase the book set from another website. As there are no The Works shops near me, I had to pay to return the late, unwanted books and as of now,...
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Donna Smith
The Works
7 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the courier.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a refund was issued for the order that was returned.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.