Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
547
98
75
105
448
1,273
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
11 months ago
Terrible - No order
Didnt get my order it had been about 3weeks. Then they cancelled.
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We can confirm that due to our warehouse move there were issues with the delivery.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Great prices and service
Great variety of books and other items. Kept informed of progress of order
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Wasted time
I placed an order and had spent enough for a free delivery. I saw that the next day delivery service had been suspended but was not aware of any delays so assumed my order would arrive within 3...
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Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received all of your order.
We can confirm that due to our warehouse move, this caused unexpected issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
1
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Works just works
Great books at q great price. Huge choice too.
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Never arrived
Order was placed end of august. 5th September I received a email to say that they were sorry it was still delayed- this was the first I heard it was delayed!! Please bear with them it would be...
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Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
Our records show a customer service adviser has issued a full refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
SE
Stephen Everett
Vérifié par Feefo
GBR
11 months ago
Ce que Stephen Everett a dit à propos de The Works:
Excellent
Excellent
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Delivery took too long
Delivery took too long
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Excellent
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Gave Up
Placed order and money was taken but I was chasing delivery for 3 weeks! On my account it stated no orders placed so I couldn’t track it. After 4 weeks I gave up and cancelled the order
Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that you did not receive your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
11 months ago
Disappointed
I ordered a lot of products online-?only received 1 after a long time, never received the others but got a refund, they were moving warehouses so couldn’t fulfil my order. I was very disappointed...
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Donna Smith
The Works
11 months ago
Good afternoon,
Thank you for your feedback.
I am sorry to hear that you have not received all of your order.
We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.