Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur The Works | Avis sur le service client de {{merchantUrl}} | Feefo

Afficher tous les 269,282 commentaires

Kevin Moore

Vérifié par Feefo

GBR

10 months ago

Ce que Kevin Moore a dit à propos de The Works:

Avoid purchasing from this company

Very poor. Order placed well in time for a birthday l, stock was in UK & acknowledged that delivery would be soon, advised by carrier Evri that order was wit them & tracking details showing awaiting...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that you did not receive your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Client de confiance

Vérifié par Feefo

10 months ago

Poor online customer service

Online order made for around 12 items. Had an email that one was out of stock as soon as I'd paid yet was still on the website. I knew there was a shipping delay and wasn't in a hurry for it. Parcels...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that your order has arrived with items missing. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Lucy Sheppard

Vérifié par Feefo

GBR

10 months ago

Ce que Lucy Sheppard a dit à propos de The Works:

Service - the works

Helpful Friendly Happy to talk too

Vérifié par Feefo

10 months ago

Ce que B a dit à propos de The Works:

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**** end of

Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. We are extremely sorry that you cancelled your order. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show a customer service adviser has been in touch and have issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

amber plant

Vérifié par Feefo

GBR

10 months ago

Ce que amber plant a dit à propos de The Works:

Don’t bother

It’s been a month and I have only received 1 out of 6 items on my order, one has been refunded and I’ve received zero communication as to when the rest of my order will be delivered. These were gifts...

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Donna Smith

The Works

10 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed. We can confirm that due to our warehouse move, we currently have unexpected delays with the orders being despatched. Our records show that this order has been delivered. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Client de confiance

Vérifié par Feefo

10 months ago

Always a pleasure to deal with The Works, either online or in store.

Client de confiance

Vérifié par Feefo

10 months ago

Excellent company

Order received when promised in good order

Janet Baker

Vérifié par Feefo

GBR

10 months ago

Ce que Janet Baker a dit à propos de The Works:

Excellent

Client de confiance

Vérifié par Feefo

10 months ago

Have not read the books yet

Client de confiance

Vérifié par Feefo

10 months ago

Great value . Quick delivery.

Ordered artists pencils and paint brushes for my granddaughter. Great value.

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The Works Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?