The Whisky Shop Commentaires

Thank you for reaching out and sharing your experience with us. We apologise for the inconvenience you faced regarding your order delay due to the use of a gift card for partial payment. Unfortunately, we were not aware of the hold on your order until you contacted us. We are currently working on improving our systems to better handle such situations and to ensure timely communication with our customers. We hope the glasses and the 10% discount on your next order demonstrate our commitment to making things right. We understand that this may not fully make up for the inconvenience you experienced. Your feedback is valuable to us, and we are using it to enhance our service and prevent similar issues in the future. If you have any other concerns or need assistance, please feel free to reach out. Thank you for your understanding and for being a valued customer. Warm regards, Customer Service Team

Thank you for your feedback. We apologise for the inconvenience you experienced in our Glasgow store. Your experience does not reflect the level of service we aim to provide. We will ensure our staff is better informed about our online ordering and in-store collection options. Thank you for bringing this to our attention, and we hope to serve you better in the future. Many thanks, Customer Service Team

Hello, Thank you for bringing this to our attention. This is the first we have heard of this issue, and we sincerely apologise for any inconvenience this may have caused. It is our priority to ensure that all products are delivered in perfect condition, and we are very concerned to learn about the compromised seals on two of the bottles you received. Our team have reached out via email. We look forward to resolving these matters. Warm regards, Customer Service Team