The SUP Company Commentaires

We are sorry to hear this, and completely understand your frustration as the item should have arrived by now. The order was dispatched on 4th June under DHL tracking number **********, but the tracking is showing that DHL still has the parcel and that delivery has been rearranged. That clearly is not the level of service expected, and we are sorry you have been left waiting. For future reference, if there is ever an issue with an order, the best thing to do is to contact the team directly at help@thesupco.com as per your order confirmation. That allows the support team to look into the issue and help resolve it straight away. No support message had been received before the review came through, otherwise this would have been picked up sooner. The team will chase this with DHL now and try to get a clear update. If DHL cannot confirm delivery promptly, we will either send a replacement or refund the order, whichever you would prefer. The £4.95 delivery charge will also be refunded as a gesture of goodwill, as the delivery service has not been what it should have been. Apologies again for the inconvenience. The team will come back to you as soon as there is an update.