Ordered on the 19th December .. received on the 27th
The Natural Dog Hub
The Natural Dog Hub
3 years ago
Hi Bill, sorry to hear you were not happy with the service. You must have missed the Christmas delivery information that was sent out via email to all of our customers. Also I’d like to take this opportunity to remind you that our standard delivery times are 7 days. This is from the order day. As your order was placed at 15.56 on the 19th, it was processed the following day which means we were able to deliver your order within 7 days which is pretty good going considering the Christmas period. Thank you for your feedback which has allowed me to demonstrate how truly amazing we are with our delivery service 😊
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The Natural Dog Hub
The Natural Dog Hub
3 years ago
So pleased to hear your dog is getting on well with our food, thank you .
Ce que Hraham Stacey a dit à propos de The Natural Dog Hub:
Great service and great product...... my only criticism is that at no time when ordering was I given an time scale for the delivery or any indication whether it would be a couple days or couple if...
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The Natural Dog Hub
The Natural Dog Hub
3 years ago
Thank you for your feedback, it’s much appreciated. All delivery notifications will come to you direct from DPD as they have their own system for ensuring the correct delivery times and dates, safe place etc.
I like their ethics and they have been efficient, helpful and friendly, orders have been promptly delivered and my pup received a complimentary free rabbit ear chew which was a nice touch!
The Natural Dog Hub
The Natural Dog Hub
3 years ago
Ahh great to hear you are enjoying our service thank you so much for you feedback x