The Cashmere Centre Commentaires

Dear Mrs Dunning, Thank you for your feedback on your recent purchase of our classic pashmina stoles. Our pashmina can feel thinner and smoother when they are newly woven and freshly pressed, especially compared to a well-loved pashmina that has softened and lofted over time. With regular wear, the natural fibres will gradually lift and bloom, creating the softer, fuller feel that is characteristic of our cashmere and silk pashmina. We are confident you will notice the softness and warmth continue to develop beautifully with use, however if you are still not completely satisfied, please do not hesitate to get in touch with our customer service team, either by calling 01908 522 455 or emailing customer-services@cashmerecentre.com Kind regards Customer Services Cashmere Centre Ltd

Dear Valued Customer, Thank you for taking the time to share your feedback. We are very sorry to hear that your new Tracy roll neck did not meet your expectations, especially when you have so enjoyed the sweaters you purchased previously. As a small company, the quality of our knitwear is of the utmost importance to us. We have been working with the same factory and using the same quality of yarn for many years. We regularly test our yarn to ensure it continues to meet our standards, so I can assure you it is 100% grade 'A' cashmere. However, we completely appreciate your concern regarding the feel of the garment. Newly knitted and pressed cashmere can sometimes feel less soft and fluffy than a much-loved piece that has been worn and washed many times. One of the characteristics of good-quality cashmere is that it softens and blooms with wear, becoming increasingly soft with use. We would be more than happy to have the garment returned to us so that we can put it through our specialist refinish service, which will help the cashmere feel softer to the touch from the outset. If this is of any interest to you, please do not hesitate to contact us on 01908 522 455 or email customer-services@cashmerecentre.com and we will arrange for a free returns label and bag to be sent to you. Kind regards Customer Services Cashmere Centre Ltd