The website claims that the photos are high-quality, but I'm afraid they look like poor-quality scans. I was very disappointed with the quality of the frame as well as the quality of the images.
Sonic Editions
Sonic Editions
10 years ago
We’re very sorry to hear that you’re unhappy with your prints. Unfortunately we were unaware of this, but we are happy replace the item if it’s faulty, or refund your purchase if you return the item to us.
All of our products are printed to order on Fuji Chrystal Archive photographic paper and framed in hand made wooden frames with acid free mattes.
Sonic Editions
Avis sur des produits
Date d'achat : 21/02/2016
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
fast communication and delivery
Avis sur des produits
Date d'achat : 13/02/2016
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
Really quick turnaround, courier sent text with one hour delivery window - great service
Avis sur des produits
Date d'achat : 13/02/2016
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
I would have liked to have the ability to track status online
Didn't quite recieve product ordered - got higher price item instead, so I guess I shouldn't complain. However I don't understand how error was made. Secondly Sonic didn't want to swap for...
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Sonic Editions
Sonic Editions
10 years ago
Thank you for your feedback. We are sorry that you feel our product did not reach your expectations. It is extremely rare for an incorrect product to be sent out. We did offer to rectify this for you, by paying for return postage and removing the frame for you, or advised for you to simply remove the frame yourself. The print was mounted as advised and this would have been the case even if hadn’t been framed. Apologies again for the inconvenience.
Sonic Editions
Client de confiance
10 years ago
I have asked Sonic Editions on 2 occasions to phone me so that I can discuss the problem as there is no contact telephone on there website. The second time I asked them to phone me is because there is a problem with an image. I sent an email, I have had no response. I have given a poor rating because you can contact Sonic Editions by email.
Sonic Editions
Sonic Editions
10 years ago
Apologies, we have looked back through our records and cannot see any request to call as we pride ourselves in ensuring we respond to all customer requests within 24 hours. We have replied to all your emails promptly, we've offered to replace the items which you now claim are damaged. Our prints are framed and mounted for display, if you require them for other purposes then it's best you let us know beforehand and we're always happy to help.
Sonic Editions
Avis sur des produits
Client de confiance
10 years ago
This image was taken out of the frame and taken out of the mount because my friend wanted to archive the image. Sadly we found that the image was damaged, this damage was hidden by the mounting.
I have found out from Sonic Editions that we could have ordered this item un-mounted had we ordered mounted (only), then sent a email requesting be un-mounted. Shame we don't know that before
Sonic Editions - Limited Edition Fine Art Photography. Sonic Editions makes limited edition high quality music photography available to real music fans for the first time. Framed prints of music and cultural icons from only £79.00.
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Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Sonic Editions - Limited Edition Fine Art Photography. Sonic Editions makes limited edition high quality music photography available to real music fans for the first time. Framed prints of music and cultural icons from only £79.00.
