Slumbersac US Commentaires

We are sorry that you do not like our zipper on Musselin sleeping bag. If the item does indeed have quality defects, these can of course be claimed and returned. Please contact our customer service via email to service@slumbersac.com

Good day, Thank you for your feedback. We are sorry, you did not receive your package yet. We checked your order and found out that unfortunately there was a technical error in our shipping department. We will resend your shipment to you today. Our customer service will email you the current tracking number. We apologize for the wait, but we can assure you that your order will arrive via DPD Express Delivery in the next few days. With thanks from the Slumbersac team!

We can't thank you enough for your kind words about our sleeping bags with feet. Your review means a lot to us and shows us that we are on the right track!

Thank you very much for your kind words about our Hipose range]. Your review means a lot to us and shows us that we are on the right track!

We would like to assist you in getting the correct size, please contact our Customer Services team regarding the sizing. Also, we are unsure where the 25$ return cost comes from? We provided a return address in Alabama, USA for the item to be returned, this should not cost $25, please can you check this and come back to us - were you pricing to return to Germany where it was shipped from? If this is the case, then the return address is in USA and therefore the cost should be much less. Please advise service@slumbersac.com Thanks

Let us see if we can find a more cost effective way - did you box it up rather than in a mailing bag - often that can push the price up? Please advise height and weight of wearer and we will check that the size is correct. We will reach out to you directly so that we can resolve this with you.

Collected and returned and sorted for you :-)

We responded to your last email via email. Please refer back to emails. We will reach out to you again via email.