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Avis sur Ski Famille | Avis sur le service client de https://www.feefo.com/reviews/ski-famille | Feefo

Afficher tous les 138 commentaires

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Ski Famille:

Excellent!

Excellent all round service! Great company and would definitely recommend.

Ben

Ski Famille

7 years ago

Thank you so much for your lovely review and recommendation. We are glad you found our service excellent.

Date d'achat : 12/01/2019

Trusted Customer

Andover

7 years ago

Ce que Trusted Customer a dit à propos de Ski Famille:

Fantastic from start to finish!

We had a fantastic holiday with Ski Famille. The staff were all friendly and professional. The chalet was modern, very comfortable and had everything we could wish for. Les Get is a great resort...

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Ben

Ski Famille

7 years ago

Hi Sally,

Thanks so much for taking the time to leave a review. It's lovely to read that you had a good time and that you were pleased with our staff and Chalet Bacall. We hope to see you soon!

Date d'achat : 12/01/2019

Client de confiance

7 years ago

Great customer service, lovely chalet, fantastic childcare

Ben

Ski Famille

7 years ago

Thank you for your lovely review - it is great that you liked our service, chalet and childcare.

Date d'achat : 19/01/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Ski Famille:

Beautiful Chalets and great flexible childcare

We have used Ski Famille for 3 years running now - beautiful chalets and fab childcare. We have recommended to others and would definitely use them again.

Ben

Ski Famille

7 years ago

Hi Sarah,

Thanks for travelling with us once again and for the positive review and recommendation. We are glad you found our chalets beautiful and the childcare was fabulous once again.

Date d'achat : 05/01/2019

Client de confiance

7 years ago

Highly recomended

Great service. Lovely staff in the office and in the resort. We definitely recommend Ski Famille

Ben

Ski Famille

7 years ago

Hi,

Thank you for the lovely review and recommendation. We are glad you received a great service from the UK office as well as in resort.

Date d'achat : 19/01/2019

Client de confiance

7 years ago

Perfect family ski holiday

Can't fault it, not one tiny little bit!

Ben

Ski Famille

7 years ago

Thank you for your review and we are delighted you thought so highly of us.

Date d'achat : 12/01/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Ski Famille:

We had a fantastic holiday although it was a shame the resort (Les Gets) was closed. The transfers put on every day we’re fine however it’s a shame they didn’t take us to Morzine (10mins away) which...

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Ben

Ski Famille

7 years ago

Hi George, thanks for your review. It's good to hear that you had a fantastic holiday. On the very rare occasions that runs are closed, we do offer a shuttle service to nearby Avoriaz. We do generally receive good feedback from previous guests regarding this service, however, we'll take your feedback on board in case this situation does occur again. Apart from this issue, we are glad you had a nice family holiday!

Date d'achat : 15/12/2018

Client de confiance

7 years ago

food average, wine served by the glass - not self-service so felt quite limited, chalet staff left chalet dirty and untidy for much of the time, chalet itself very nice, childcare team didnt seem...

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Ben

Ski Famille

7 years ago

Thank you for taking the time to review us. We are glad you liked your chalet. With regards to the service, cleanliness and childcare team, it's a shame to read on your poor experiences. I understand someone in our office has been in contact with you regarding this. With the vast majority of our previous guests speaking highly of our chalets, service and childcare, there is nothing to suggest our high standards have slipped. Having said this, we'll take your feedback on board as we look to continually fine-tune, refine and tweak our programme each season. We hope to see you again next winter.

Date d'achat : 22/12/2018

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Ski Famille:

Excellent staff and great facilities. We had no concerns that our children were in a safe and fun environment in which to learn to ski. The children had so much fun! We will certainly book another...

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Ben

Ski Famille

7 years ago

Hi Ade, many thanks for your 5-star review. We are delighted your children had a great time and you felt at ease leaving them with our friendly childcare team. See you next year!

Date d'achat : 29/12/2018

Client de confiance

7 years ago

Excellent customer service

Ben

Ski Famille

7 years ago

Hi, we are glad you were happy with our service. Thank you for leaving us a review.

Date d'achat : 15/12/2018

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Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?