Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Shield Total Insurance | Avis sur le service client de https://www.feefo.com/reviews/shield-total-insurance | Feefo

MJ

Mrs Julie Johnson

Vérifié par Feefo

4 years ago

Ce que Mrs Julie Johnson a dit à propos de Shield Total Insurance:

Definitely renew with them

Lindsey Jones

Shield Total Insurance

3 years ago

Hi Julie, Thank you for taking the time to review your recent experience. It is great to hear that you found your renewal process a positive one. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 16/02/2022

0

Client de confiance

Vérifié par Feefo

4 years ago

Inefficient not easily contacted

Tried to cancel insurance by phone and email as no longer required. No acknowledgment of any communication. This was 6 months ago and no refund received to date

Lindsey Jones

Shield Total Insurance

3 years ago

Hi, I am sorry to hear that that you have not received the best customer service. We are always working on improving our services and your feedback is muchly appreciated. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 17/06/2021

0

MS

Mr James Seath

Vérifié par Feefo

North Lanarkshire

4 years ago

Ce que Mr James Seath a dit à propos de Shield Total Insurance:

Your online application was the easiest to follow, plain English compared to some other company’s

Lindsey Jones

Shield Total Insurance

3 years ago

Hi James, Thank you for taking the time to review your recent experience. It’s great to hear that you found our online experience easy to follow. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 01/04/2022

0

MB

Mr Clive Booth

Vérifié par Feefo

4 years ago

Ce que Mr Clive Booth a dit à propos de Shield Total Insurance:

Insurer,s are only as good as the way they handle a claim ,I have not had a claim

Isabelle

Shield Total Insurance

3 years ago

Hi Mr Booth, Thank you for taking the time to review your recent experience. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 30/03/2022

0

MC

Mr Nigel Clarke

Vérifié par Feefo

4 years ago

Ce que Mr Nigel Clarke a dit à propos de Shield Total Insurance:

Caravan insurance renewal

Great value cover, very easy to renew, all insurance details were emailed very helpful staff helped through the process

Isabelle

Shield Total Insurance

4 years ago

Hi Nigel, Thank you for taking the time to review your recent experience. It’s great to hear that you found our staff to be helpful throughout the process and it was very easy for you to renew this year. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 17/01/2022

0

Client de confiance

Vérifié par Feefo

4 years ago

Renewal

They forget to send out a renewal notice! I'm told they tried to phone me but the two dates given I know I was at home, also I have an answerphone. When I phoned them as insurance about to run out,...

Lire plus

Isabelle

Shield Total Insurance

4 years ago

Hi, I am sorry to hear that you didn't receive any contact regarding your renewal. We are always working on improving our service, so this feedback will be shared with the relevant business areas. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 11/04/2022

0

Client de confiance

Vérifié par Feefo

4 years ago

I renewed my insurance with no problem

Isabelle

Shield Total Insurance

4 years ago

Hi, Thank you for taking the time to review your recent experience. It’s great to hear that you were able to renew your insurance with no problems. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 04/02/2022

0

MB

Mr James Briggs

Vérifié par Feefo

4 years ago

Ce que Mr James Briggs a dit à propos de Shield Total Insurance:

Excellent service and competitive quote

It is so hard these days to get people on the phone, always with menus and long delays. How refreshing them to get though easily, speak to someone and get my insurance issues sorted. Really please...

Lire plus

Isabelle

Shield Total Insurance

4 years ago

Hi James, Thank you for taking the time to review your recent experience. It’s great to hear that you were able to get through to speak to our staff easily and have all your insurance needs handled. It's great to know we were competitive for you and have delivered a service you're pleased with. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 21/03/2022

0

ML

Mr John Lockey

Vérifié par Feefo

4 years ago

Ce que Mr John Lockey a dit à propos de Shield Total Insurance:

Did it online no problem ,the reason for four stars is that they charge an admin fee for me doing the work.

Isabelle

Shield Total Insurance

4 years ago

Hi John, Thank you for taking the time to review your recent experience. It’s great to hear that you found no problems when completing the insurance online. We are always looking to improve our service, so your feedback regarding the administration fee will be shared with the relevant business areas. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 03/04/2022

0

MC

Mr Paul Carr

Vérifié par Feefo

4 years ago

Ce que Mr Paul Carr a dit à propos de Shield Total Insurance:

Allways easy and straight forward to renew tgankyou

Easy to set up and review thankyou

Isabelle

Shield Total Insurance

4 years ago

Hi Paul, Thank you for taking the time to review your recent experience. It’s great to hear that you found it easy and straightforward to renew this year. Kindest regards, The Shield Total Insurance Team

Avis sur des produits

Date d'achat : 24/01/2022

0

Shield Total Insurance Commentaires

Touring Caravan(122) commentaires en plus sur ce produitVoir le site Internet du produitGood price highly recommend

Motorhome(84) commentaires en plus sur ce produitVoir le site Internet du produitAfter sales and communication for cancellation very poor

Touring Caravan(122) commentaires en plus sur ce produitVoir le site Internet du produitVery good value I really was expecting a lot more , compared to searches I had done.

Motorhome(84) commentaires en plus sur ce produitVoir le site Internet du produitMy purchase went smoothly and supplied my needs

Touring Caravan(122) commentaires en plus sur ce produitVoir le site Internet du produitVery reasonably priced insurance cover for my touring caravan and comprehensive cover

Leisure Home(141) commentaires en plus sur ce produitVoir le site Internet du produitPremium hardly changed from last year

Leisure Home(141) commentaires en plus sur ce produitVoir le site Internet du produitThey were helpful and pleasant

Touring Caravan(122) commentaires en plus sur ce produitVoir le site Internet du produitCompetitive and excellent service on the phone

Motorhome(84) commentaires en plus sur ce produitVoir le site Internet du produitGood value but we will see what happens in a years time.Have had full no claims for years but with all of them the premium goes up,so I go elsewhere.

Motorhome(84) commentaires en plus sur ce produitVoir le site Internet du produitSay to renew nice to know about when my policy is up for renewal

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?