Shield Total Insurance Commentaires

Thank you for making us aware of the delay in the response. We will take up the matter with the insurer concerned and apologise for any inconvenience caused.

We apologise for the delay in your claims process and this doesn’t reflect our usually high customer service levels. We have discussed your claim with your insurer and they are going to take the necessary steps to insure all claims are reviewed and settled in a timely manner. Furthermore, we apologise that we were unable to offer a courtesy campervan. Unfortunately, the infrastructure just isn’t there for us to be able to guarantee a campervan in the event of a claim so a car is normally the only guaranteed alternative.

We are very sorry that you encountered a long hold time on a day when we were experiencing an unusually high volume of calls.

Please be assured that all of the 0800 numbers we use are FREE to call from landlines and mobiles.

We are pleased you found the price and our 5-Star rated product acceptable.