Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur Run4It | Avis sur le service client de https://www.feefo.com/reviews/run4it | Feefo

Afficher tous les 12,206 commentaires

Client de confiance

8 years ago

I put an incorrect address on my package; your team followed up the inquiry from the recipient & thus ensured that my sister received her eventually .... thank you very much .

Kirsty

Run4It

8 years ago

Hi, thank you for your review. We were happy to help and glad your sister received her parcel. Thanks, Kirsty - Online Customer Service Manager

Date d'achat : 07/03/2018

Client de confiance

8 years ago

Excellent service

Goods arrived to be collected at chosen store within the time frame stated. Needed to contact customer services, who replied to my email very promptly. Happy to order online again.

Kirsty

Run4It

8 years ago

Hi, thank you for your review. We are delighted to hear you will be ordering from us again. We look forward to dealing with you again in the future. Thanks, Kirsty - Online Customer Service Manager

Date d'achat : 06/03/2018

Client de confiance

8 years ago

Fast and reliable!

Kirsty

Run4It

8 years ago

Hi, Glad to hear you are a happy customer! Thanks, Kirsty - Online Customer Service Manager

Avis sur des produits

Date d'achat : 19/02/2018

Runner

8 years ago

Ce que Runner a dit à propos de Run4It:

Staff in the shop are brilliant, friendly and knowledgeable. Only downside was I ordered on line for delivery to the shop and I was expecting an email like other online retailers to let me know my...

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Kirsty

Run4It

8 years ago

Hi Jayne, thank you for your feedback. I will be sure to pass your comments across to our store. I'm sorry you didn't receive an email confirming your order was available to collect. We were having technical issues with our automated emails during that time but this has now been fixed. Thanks, Kirsty - Online Customer Service Manager

Avis sur des produits

Date d'achat : 17/02/2018

Client de confiance

8 years ago

Fast delivery, good price and very comfortable trainers

Kirsty

Run4It

8 years ago

Hi, thank you for your review. We are so happy to hear that we delivered your trainers quickly and that you find them very comfortable. Happy running! Thanks, Kirsty - Online Customer Service Manager

Date d'achat : 18/02/2018

Runner

8 years ago

Ce que Runner a dit à propos de Run4It:

Good service. Rubbish delivery

Service car on the website is fine. DPD are a terrible delivery company. Had to end up going to Halfords to collect. No option to leave with neighbour.

Kirsty

Run4It

8 years ago

Hi Martin, thank you for your feedback. I am sorry to hear that you had issues with our courier. In future please contact us either by email, phone, social media or the live chat facility on our website and we can deal with DPD on your behalf and ensure your parcel is delivered to you at the correct location. Sorry for the issues you have had. Thanks, Kirsty - Online Customer Service Manager.

Date d'achat : 07/02/2018

Runner

Bath

8 years ago

Ce que Runner a dit à propos de Run4It:

Excellent price and service, recommended

Great! Excellent price and delivered the next day. Web site worked well, easy to select the right colour and size, quick checkout

Kirsty

Run4It

8 years ago

Hi, thank you for your review. I'm happy to hear you found our website easy to use and that you received your order the next day. Thanks, Kirsty - Online Customer Service Lead

Avis sur des produits

Date d'achat : 06/02/2018

Runner

Auchterarder

8 years ago

Ce que Runner a dit à propos de Run4It:

5 stars

Amazing customer service and follow up on my order. Very impressed. Will use again in future.

Kirsty

Run4It

8 years ago

Hi Angela, thank you for your review. I'm happy to hear you were impressed with our Customer Service. Looking forward to dealing with you again in the near future. Thanks, Kirsty - Online Customer Service Lead

Avis sur des produits

Date d'achat : 06/02/2018

Runner

Dingwall

8 years ago

Ce que Runner a dit à propos de Run4It:

Great store and god value

Great value shoes and excellent customer service in store in Inverness. Knowledgable, friendly and encouraging.

Kirsty

Run4It

8 years ago

Hi Peter, thank you for your wonderful review! We're delighted to hear you are happy with your shoes and your experience in our Inverness store. I've passed your comments onto the team, and we look forward to assisting you again in future. Thanks, Kirsty - Online Customer Service Lead.

Avis sur des produits

Date d'achat : 05/02/2018

Runner

8 years ago

Ce que Runner a dit à propos de Run4It:

Great product range, fed up of not being able to apply discounts codes

Annoying when you have a discount code that can’t be applied and no messages as to why not. Maybe not applicable on sale items, but I don’t know. Even more annoying when you get an email the day...

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Kirsty

Run4It

8 years ago

Hi Brian, thank you for your feedback. The discount code you were trying to use was not valid on sale items unfortunately. I'm sorry there was no message on the checkout page informing you of this, I have passed your comments across to our Website Team and this is definitely something we will look into. Thanks, Kirsty - Online Customer Service Lead

Avis sur des produits

Date d'achat : 05/02/2018

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

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Brooks Juno Sports Bra - Womens(7) commentaires en plus sur ce produitVoir le site Internet du produitLove my Juno. Really comfortable and keeps me feeling secure. I wear it running cycling and Crossfit. This is my second and I will have another

Brooks Ghost 10 Neutral Running Shoes - Mens(5) commentaires en plus sur ce produitVoir le site Internet du produitGreat product - a clear upgrade from the previous versions

Petzl Tikkina Head Torch - UnisexVoir le site Internet du produitWorked very well in low light and dark conditions. Very pleased with it versus the price.

Mizuno Wave Kien 3 GTX Trail Running Shoes - Mens(1) commentaires en plus sur ce produitVoir le site Internet du produitGood support, grip and fit. Goretex too - ideal in this weather. Very comfortable.

Brooks Glycerin 15 Neutral Running Shoes - Mens(6) commentaires en plus sur ce produitVoir le site Internet du produitEven on my first outing with these running shoes they felt comfortable and saw a marked improvement in my pace over a 10km distance.

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?