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Avis sur Ruby Group | Avis sur le service client de https://www.feefo.com/reviews/ruby-group | Feefo

Afficher tous les 3,310 commentaires

Andrew

Dorset

20 days ago

Insatisfait(e) de la livraison

Ce que Andrew a dit à propos de Ruby Group:

Good overall service

They resolved an issue amicably within 24 hours.

Date d'achat : 02/03/2024

David Luscombe

1 month ago

Satisfait(e) de la livraison

Ce que David Luscombe a dit à propos de Ruby Group:

Good quality and price.

Good communication and price. Gate turned up on time and looks well made.

Date d'achat : 31/12/2023

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your gate!
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Avis sur des produits

Client de confiance

1 month ago

Satisfait(e) de la livraison

Wooden plank supply

Service & delivery was prompt and as promised.

Date d'achat : 22/02/2024

1 month ago

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your log lap timber
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Avis sur des produits

Client de confiance

1 month ago

Satisfait(e) de la livraison

This order was delivered very quickly and in perfect condition.
All my other dealings have been excellent with Ruby

Date d'achat : 05/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your Cedar Timber
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Avis sur des produits

Sarah Brenton

1 month ago

Satisfait(e) de la livraison

Ce que Sarah Brenton a dit à propos de Ruby Group:

Excellent quality

Quality of panels excellent, although more expensive than other options - the benefit was being able to buy exact size so worth the premium,

Date d'achat : 04/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your Panels
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Avis sur des produits

Client de confiance

1 month ago

Satisfait(e) de la livraison

Wood

Excellent.

Date d'achat : 04/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your corner trim.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Avis sur des produits

Harry Kelly

Portsmouth

1 month ago

Insatisfait(e) de la livraison

Ce que Harry Kelly a dit à propos de Ruby Group:

Customer service good, but wood was delivery very wet.

Customer service was very helpful

Date d'achat : 04/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We are sorry that the wood arrived wet, please be assured that this will not impact the integrity of the wood.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

Client de confiance

1 month ago

Insatisfait(e) de la livraison

Good service

I didn’t receive a response to my email but otherwise ok.

Date d'achat : 03/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your review. Your feedback means a lot to us. I am so sorry that you did not receive a response to your email. I can see that when you contacted us, we actioned the replacement for you without delay but unfortunately the reply was left in drafts. Please forgive this mistake and do let us know if there is anything else we can do for you!

Many thanks again
Genei

Avis sur des produits

Client de confiance

1 month ago

Insatisfait(e) de la livraison

Terrible product at a high price

The product I received was sawn timber and we could not use it.
The advert said planned.
Cost money for nothing and is still sitting in our yard.
Avoid this company

Date d'achat : 04/03/2024

Avis sur des produits

Peter Cavaciuti

1 month ago

Satisfait(e) de la livraison

Ce que Peter Cavaciuti a dit à propos de Ruby Group:

Great Service

Great service , responsive and knowledgable

Date d'achat : 03/03/2024

Adam Fiddy

Ruby Group

1 month ago

Hello there,

Thank you so much for your kind words and for taking the time to give us feedback.
It really means a lot to us here at Ruby UK. We hope you enjoy your timber.
Please let us know if there is anything else we can help you with.

Many thanks again
Genei
Customer Support

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À propos de Ruby Group

A family run timber, home and garden online store offering free nationwide delivery on all orders over £50! With our own fleet vans we are able to offer driver tracked and fast 1-5 day delivery.

Tout lire

01409231763

Burdon Lane, Highampton, Beaworthy, Devon, EX21 5LX, United Kingdom

Assistance à la clientèle

Voir tous les supports médiatiques (194)

Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

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Ruby Group Commentaires

Wellington Tongue & Groove Side gate (1.8m High) - 1200mm / Hinge from the RightNice gate and looks well made.(23) commentaires en plus sur ce produitVoir le site Internet du produit

Loglap Treated Redwood 119mm x 21mm - 3.0mItems were exactly as promised and delivered on time.(129) commentaires en plus sur ce produitVoir le site Internet du produit

6" x 1" Board - British Cedar - PlanedThe boards were what I would expect for the price and expect from British grown Cedar.(20) commentaires en plus sur ce produitVoir le site Internet du produit

Cedar / Larch Slatted Fence Panels (Horizontal) - 2.1m / 1.5m / Larchexcellent quality and delivered quickly(1) commentaires en plus sur ce produitVoir le site Internet du produit

Free 15cm Sample - Corner Trim - Treated Scandinavian RedwoodExcellent. All is good,..(12) commentaires en plus sur ce produitVoir le site Internet du produit

Large Deluxe Decking PlanterLovely well made planter.(1) commentaires en plus sur ce produitVoir le site Internet du produit

6" x 1" Boards - Larch Home-Grown - SawnTerrible product would never buy from this company again. I own a cladding company(31) commentaires en plus sur ce produitVoir le site Internet du produit

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?