Riviera Travel Commentaires

Hello, We are so pleased to hear that you had such a beautiful and relaxing time on your Douro, Porto & Salamanca River Cruise, and that you particularly enjoyed the excursions to Salamanca and Porto. It's wonderful that you found the scenery, food, and accommodation to be good, and we're glad you appreciated the onboard entertainment and cookery display. We appreciate you sharing your feedback regarding the passenger information about suggested tips. Kind regards, Riviera Travel

Hello, Thank you for sharing your experience on our Douro, Porto & Salamanca River Cruise. We're delighted to hear you found our team to be friendly and professional. Kind regards, Riviera Travel

Hello John, We are sorry to hear about the difficulties you experienced with your recent holiday. We understand that the change to the itinerary and the subsequent travel disruptions caused significant anxiety and disappointment, particularly given your ages and the unexpected standing room situation on the Eurostar. It is disheartening to learn that this impacted your overall experience, especially when you had anticipated a different journey along the Rhine. We appreciate you acknowledging the efforts of our agent in Brussels and the excellent food and staff on board. We also note your feedback regarding the ship's facilities, the duration of breakfast, the timing of excursions, and the evening entertainment. We understand your concerns about communication and the impact of rail repairs. Your feedback is invaluable as we continuously strive to improve our services and ensure our guests have the most enjoyable holidays possible. We regret that your experience has led to a lack of trust and a reluctance to consider future travel with us. Kind regards, Riviera Travel

Hello Ken, We are delighted to hear that you had a great holiday on our Douro, Porto & Salamanca River Cruise and that this was your second river cruise with us. It's wonderful to know that you met some lovely guests and that our staff were friendly and helpful. We appreciate you highlighting the attention to detail from our team and that you felt well looked after. Thank you for your kind words and we look forward to welcoming you back for more Riviera experiences. Kind regards, Riviera Travel

Hello Andrew, We are so pleased to hear that you had an overall good experience on your Douro, Porto & Salamanca River Cruise. We appreciate you taking the time to share your feedback with us. Kind regards, Riviera Travel

Hello Janette, We are delighted to hear that you thoroughly enjoyed the cruising aspect of your holiday and found the food, accommodation, and service to be excellent. We are however very sorry to learn that the Gardens speciality cruise did not meet your expectations. We appreciate you sharing your feedback regarding the gardens visited and the timing of the lavender harvest. We regret that your experience was disappointing and that you felt you had cause to complain. Kind regards, Riviera Travel

Hello June, We are so pleased to hear that your 6th cruise with Riviera was as enjoyable as your previous ones and that you found the new ship, Riviera Rose, to be excellent. It's wonderful to know that you appreciated the spacious accommodation and the comfort of the ship, allowing you to relax and enjoy your time onboard. We're delighted that our staff members, including the Riviera Cruise Manager, were friendly and helpful, and that you found the organisation of the cruise to be faultless, from the daily programmes and briefings to general onboard life. Thank you for your thoughtful feedback regarding the excursions and photographs. We understand that personal travel preferences can vary, and we appreciate you highlighting that while the Douro cruise is highly recommended, prospective customers should carefully study the itinerary to ensure it aligns with their interests. We also note your observation about the low-key evening entertainment, which suited you well. Kind regards, Riviera Travel