The service was exceptional from day 1 until day 8 .
Each member of staff we dealt with was friendly, helpful and courteous and couldn't do enough to make our experience unforgettable.
Riviera Travel
Riviera Travel
27 days ago
Thank you for sharing your wonderful feedback. We are delighted to hear that you found our service exceptional and that our team made your experience unforgettable. It's rewarding to know that our staff were friendly, helpful, and courteous throughout your trip.
JO
John
27 days ago
All true
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Riviera Travel
Riviera Travel
27 days ago
It's wonderful to hear that you enjoyed your Douro, Porto & Salamanca River Cruise and that you found the organisation throughout the holiday to be great, with each day offering a new and varied experience. We appreciate you taking the time to share your feedback with us.
JO
John
27 days ago
👍
Date d'achat : 30/08/2026
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Partager
JA
Janet
Vérifié par Feefo
GBR
27 days ago
Ce que Janet a dit à propos de Riviera Travel:
Although good, a little bit confusing about checking in at Manchester airport and what would be involved, and how to check in online and whether necessary. At the age most of us were, these tips...
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Riviera Travel
Riviera Travel
26 days ago
Hello Janet,
Thank you for taking the time to share your feedback on your recent trip. We are glad to hear you found the trip to be good overall and that the provision of a stainless steel water bottle was helpful. We appreciate you highlighting areas where you felt more information would have been beneficial, particularly regarding airport check-in procedures and details about accommodation amenities. Your comments are valuable and will be taken into consideration as we continually strive to enhance our customer experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
26 days ago
Hello Janet,
We are so pleased to hear that you enjoyed the food and found our staff to be excellent, helpful, and friendly. We appreciate you sharing your feedback regarding the organised trips, the air conditioning, seating areas, and cabin bathroom facilities. We also note your comments on gratuities and your journey home. We value your input as it helps us to continually improve our offerings.
Kind regards,
Riviera Travel
Excellent on the boat. But airport transfer could be improved.
Porto airport was chaos. We were left standing in a queue for one and a half hours, only to be told we were on standby as the airline...
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Riviera Travel
Riviera Travel
27 days ago
We are so pleased to hear you had an excellent experience on the boat. We are very sorry to hear about the difficulties you encountered with your airport transfer and the distress this caused. We appreciate you sharing your feedback with us.
SU
Suzanne
27 days ago
Please change the advice re: check in. You said it was OK to check in at the airport. If you do ,as we did, you get a STANDBY TICKET. This caused distress . It has put us off booking another holiday with Riviera. We had to make a fuss as we had been standing 1 1/2 hours. Both in our 80s. The thought of waiting all night for the next plane was very stressful.
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Supports médiatiques téléchargés
Voir tous les supports médiatiques (16)
Riviera Travel
Riviera Travel
27 days ago
We are absolutely delighted to hear that you had such a wonderful holiday with us on the Douro. It's fantastic to know you enjoyed the beautiful scenery, the well-equipped boat, and the attentive staff. We're also pleased you found the food delicious, the information about the sights helpful, and the shore excursions, including port tasting and visits to charming towns, very enjoyable. Your kind words are greatly appreciated.
Hello Richard,
Thank you for your feedback. We are pleased to hear that you had a generally very good experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
26 days ago
Hello Richard,
Thank you for sharing your experience on our Burgundy, the River Rhone & Provence Cruise. We're delighted to hear you enjoyed the beautiful scenery and found the stops each day to be interesting, particularly mentioning the connections to Romans, Van Gogh, and the spectacular landscapes.
We are very sorry to learn about the issue with your packed breakfast on the final day. Please accept our sincerest apologies for this oversight. We appreciate you bringing this to our attention.
Kind regards,
Riviera Travel
Easy travel experience
Knowledgeable guides and bus drivers
Riviera Travel
Riviera Travel
26 days ago
Hello Susan,
We are delighted to hear that you had an easy travel experience and found our guides and bus drivers to be knowledgeable. Thank you for sharing your positive feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
26 days ago
Hello Susan,
It's wonderful to hear you enjoyed the beauty of the Douro river and found your experience peaceful and relaxing. We're delighted that you appreciated the spaciousness on board and the friendliness of our staff. Thank you for your kind recommendation.
Kind regards,
Riviera Travel
Date d'achat : 30/08/2026
0
Partager
CH
Christopher
Vérifié par Feefo
GBR
27 days ago
Ce que Christopher a dit à propos de Riviera Travel:
Broadly good. Curious non-appearance of a guide at Heathrow. Not sure if that was my fault. Tour guide was very good overall.
Riviera Travel
Riviera Travel
26 days ago
Hello Christopher,
Thank you for taking the time to share your feedback with us. We appreciate you highlighting the positive aspects of your experience and are glad to hear that your tour guide was very good overall. We also note your comments regarding the non-appearance of a guide at Heathrow and will take this on board.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
26 days ago
Hello Christopher,
We are so pleased to hear you had a brilliant trip and enjoyed the brilliant crew! It's wonderful to know you had such a positive experience.
Kind regards,
Riviera Travel
Very happy with the service from Riviers both at time of booking and on the cruise.
Riviera Travel
Riviera Travel
26 days ago
Hello Jane,
It's wonderful to hear that you were very happy with the service you received from Riviera, both at the time of booking and during your cruise. We truly appreciate you taking the time to share your positive experience.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
26 days ago
Hello Jane,
We are so pleased to hear that you thoroughly enjoyed your Riviera cruise from Dubrovnik and that the boat and your cabin exceeded your expectations. It sounds like you had a truly magical experience exploring the beautiful islands and medieval towns of Croatia. We are delighted that our crew, particularly the chef, and our tour directors provided such excellent service. We also appreciate your kind words regarding Jelena's support for your husband.
Kind regards,
Riviera Travel
Service from Riviera was good. People on the end of the phone were friendly and helpful. Tom, our tour manager, was excellent. Plenty of information by email too.
Riviera Travel
Riviera Travel
27 days ago
We're delighted to hear that you had a positive experience with our service and that our team, including Tom, were able to assist you effectively. We appreciate you taking the time to share your feedback.
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Riviera Travel
Riviera Travel
27 days ago
We are delighted to hear that you enjoyed your holiday to Helsinki, Tallinn & Riga and found the coach travel suitable for your needs. It's wonderful to know that you appreciated the diverse cities, knowledgeable tour guides, and the excellent hotels in Helsinki and Tallinn. We're also pleased that Tom, your tour manager, was a great support during your trip. We acknowledge your feedback regarding the hotel in Riga and appreciate you sharing your experience in detail. We are glad that this was the only aspect that fell short on what was otherwise a very enjoyable holiday.
Excellent boat staff and guides apart from ones in Paris
Entertainment was good and external were excellent
Riviera Travel
Riviera Travel
27 days ago
We're so pleased to hear you had such an excellent experience with our boat staff and guides, and that you enjoyed the entertainment. We appreciate you sharing your feedback.
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Riviera Travel
Riviera Travel
27 days ago
We're very glad to hear that your overall holiday was excellent, and we appreciate you sharing your feedback regarding the excursions in Paris. We're sorry to hear that the commentary on the Paris excursions was not as expected and that you experienced issues with the guides. We understand how disappointing it must have been to miss out on the commentary and the planned itinerary. We appreciate you bringing these matters to our attention.
It was well organized and run like clockwork.
All the staff were friendly, helpful and did their job perfectly.
The tour director was well respected ball who reported to him, everything ran like...
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Riviera Travel
Riviera Travel
27 days ago
We are so pleased to hear that your experience with Riviera Travel was so positive. It is wonderful to know that our team's hard work and dedication were so evident during your time with us, and that everything ran so smoothly for you from beginning to end. We truly appreciate you taking the time to share your feedback.
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Riviera Travel
Riviera Travel
27 days ago
It is wonderful to hear that you had such an excellent experience on your Douro, Porto & Salamanca River Cruise and that you have top remarks for all aspects of the trip, from the ship and crew to all the staff and especially your tour director. We are delighted that you found the Douro River to be spectacular and that the scenery kept you so engaged. We appreciate you sharing your feedback with us
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Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.