The Riviera service was as expected, I had asked for assistance and found it booked on all flights and at the hotel. The information I received was clear.
Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your experience. We are delighted to hear that our service met your expectations and that the assistance you received was helpful and clearly communicated. We appreciate your positive feedback.
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Riviera Travel
Riviera Travel
9 days ago
We're so pleased to hear that you had an excellent holiday and that our tour guide Simon was able to make everyone feel included with his calm and professional approach. It's wonderful to know you found the hotel quiet and comfortable, and that you enjoyed your evening meals there. We appreciate you sharing your feedback regarding the breakfast service and the Riviera dinner.
Date d'achat : 14/09/2026
0
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Client de confiance
Vérifié par Feefo
10 days ago
Riviera Travel
Riviera Travel
9 days ago
Hello
Thank you for taking the time to leave your review.
Kind Regards
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Riviera Travel
Riviera Travel
9 days ago
Hello,
We are sorry to hear that your experience was not entirely satisfactory. We appreciate you taking the time to share your feedback, and we hope that future experiences will be more positive.
Kind regards,
Riviera Travel
The service was faultless throughout. But that is what is expected of Riviera Travel.
Riviera Travel
Riviera Travel
9 days ago
It's wonderful to hear that you found our service to be faultless. We truly appreciate you taking the time to share your positive experience with us.
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Riviera Travel
Riviera Travel
9 days ago
It's wonderful to hear that you found your Burgundy, the River Rhone & Provence Cruise to be outstanding. We are delighted that you enjoyed the Lord Byron, the superb dining experiences, and the excellent tours around Arles, Avignon, and Lyon. We appreciate you highlighting the helpfulness and knowledge of our staff, both at home and on board. It's fantastic to know that you felt your holiday was well worth the money.
On booking Riviera Staff were good, with good communications.
The Staff on the Douro Cruise were very good and helpful. Diana the Cruise Manager exceptionally so.
Riviera Travel
Riviera Travel
11 days ago
Thank you for your 5* review !
We are delighted to hear that you had a positive experience with our staff both during the booking process and on your Douro cruise. We appreciate you highlighting Diana's excellent service as Cruise Manager.
Client de confiance
10 days ago
I did not give you 5* review ! The cabin was not clean as it should have been.
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Riviera Travel
Riviera Travel
11 days ago
Thank you for your 5* review!
We are delighted to hear that you found the cruise on the Douro to be very scenic and enjoyed the interesting lock system, as well as the port tasting stops. It is wonderful to know that Salamanca was a particular highlight, and we acknowledge your wish for more free time there. We appreciate you sharing your feedback regarding your first Riviera Cruise experience.
Client de confiance
10 days ago
You said the boat was due a refurbishment. Refurbishment is not what it needs, the public areas were fine my Cabin was not. It was not clean as I explained before. Dirty carpets, dirty toothbrush glasses, one actually had mould in it. Staff didn't always empty bins.
Our experience with Riviera was mixed. When we first booked, the service felt like four stars, but this dropped to two stars due to the lack of communication in the two weeks leading up to our...
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Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had a wonderful holiday with us, and that the crew of the Riviera Rose provided you with excellent service. We appreciate you sharing your feedback regarding your pre-departure communications, and we will certainly take your comments on board.
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Client de confiance
10 days ago
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that your holiday was exceptional from the moment you stepped out of Porto airport. It's wonderful to know that the Riviera team were there to greet you, setting the tone for the superb service you experienced. We are delighted that the Riviera Rose met your expectations and that your cabin was comfortable and well-serviced. It's also great to hear that you enjoyed the excellent food and the all-inclusive drinks package. We're particularly glad that the Chef's Dinner was a memorable highlight and a perfect conclusion to your truly wonderful week. Thank you for sharing your positive feedback.
Excellent tour manager. Kept us all informed. Was always on hand if you needed any help. Chleopatra gave us the best experience and a very enjoyable holiday.
An absolute treasure to Riviera Travel....
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Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful feedback regarding your recent tour. We are delighted to hear that our tour manager, Chleopatra, provided you with an excellent experience and contributed to a very enjoyable holiday. We are pleased that you found the excursions to be very good with a knowledgeable guide, and that the balance of morning activities and free afternoons suited you well. It's also great to hear that you enjoyed the high standard of the hotel in Athens. We appreciate you sharing your thoughts on the hotel's restaurant and the alternative dining options available nearby.
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Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback on your recent Athens and Greek Islands Cruise aboard Celestyal Journey. We're pleased to hear that you had a generally good experience and enjoyed the entertainment and service.
We appreciate your detailed comments regarding the internal cabins, dining options, and onboard spending. Your insights are valuable to us as we continually strive to enhance our guest experience. We're glad that the inclusive tipping policy and attentive, yet non-intrusive, service met with your approval. We also acknowledge your observations about the pricing of drinks, certain menu items, specialty dining, and shore excursions.
Thank you again for your review.
What makes a holiday stand out above other companies is the quality of the tour manager and comfort of travel and hotel This holiday met those expectations
Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that the quality of your tour manager, the comfort of your travel, and your hotel all contributed to making your holiday stand out. It's wonderful to know that we met your expectations.
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Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had an excellent experience with our Tour Manager, coach, itinerary, and hotel. Thank you for your wonderful feedback!
Date d'achat : 14/09/2026
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MA
Marion
Vérifié par Feefo
10 days ago
Ce que Marion a dit à propos de Riviera Travel:
Our guide was very knowledgeable, and our coach driver was very good.
Riviera Travel
Riviera Travel
9 days ago
We're so glad to hear that you enjoyed your trip and found our guide knowledgeable and our coach driver to be very good. It's wonderful when our team can contribute to a memorable experience.
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Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that you enjoyed your trip to Normandy. We appreciate you sharing your feedback regarding the itinerary and the pacing of certain excursions, particularly the Rouen Walk, Monet's Gardens, Gold Beach, and the D Day Museum. We understand that changes to the original plans can impact the experience, and we regret that you felt some days were rushed and tiring. It is good to know, however, that despite these challenges, you still had an enjoyable holiday.
excellent other than Jackie's no show at Bristol Airport
Riviera Travel
Riviera Travel
9 days ago
Hello,
We are so pleased to hear you had an excellent experience overall. We appreciate you taking the time to share your feedback.
Kind regards,
Riviera Travel
Avis sur des produits
Riviera Travel
Riviera Travel
9 days ago
Hello,
We are so pleased to hear that you had a great holiday and found the visits interesting with plenty of time for exploring. We also appreciate you sharing your thoughts on the group meal.
We are sorry to hear about the issue you experienced at Bristol airport with Jackie not being present as expected. We understand how important it is to have seamless assistance during your travels. We value your feedback on this matter and will take it on board.
Kind regards,
Riviera Travel
The whole trip was well planned and our guide Nicola was excellent. Could not fault anything.
Riviera Travel
Riviera Travel
10 days ago
We are delighted to hear that your trip was well-planned and that Nicola was an excellent guide. It's wonderful to know that you couldn't fault anything and enjoyed your experience with us.
Avis sur des produits
Riviera Travel
Riviera Travel
10 days ago
We're delighted to hear that you had an excellent trip and enjoyed exploring the less common parts of Italy with us, particularly visiting Padova, Vicenza, and Mantova. It's wonderful to know you appreciated the variety of museums and the flexibility to choose which ones to visit.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.