Riviera Travel Commentaires

Thank you for your 5* star review! We are delighted to hear that you had such a wonderful and well-managed experience on your journey with us. It is fantastic to know that our team, accommodations, and excursions met your expectations so thoroughly.

Thank you for sharing your feedback regarding your recent tour. We appreciate your constructive notes concerning your representative's approach and this has been shared with the relevant team for review , and we are glad to know you had an otherwise positive experience with us.

Thank you for choosing us for your fifth river cruise and for sharing such detailed feedback about your time on the Douro. We are delighted to hear that you enjoyed another wonderful journey with us and appreciated the welcoming atmosphere on board, while we also note your comments regarding the dining excursion ashore and this has been shared with the relevant teams .

Thank you for taking the time to share your feedback. We are pleased to hear that you found the tour manager knowledgeable and good at their job. We are proud to have a diverse team of tour managers from a wide range of backgrounds and cultures. All our tour managers are selected for their knowledge, experience, professionalism and competence, and we are confident in the high standard of service they provide. We believe that ability and expertise are what matter, not nationality or background, and we value the diversity and skills within our team. We are sorry to hear about the disruption caused by the rescheduled outbound flight and the impact this had on the start of your holiday. We also note your comments regarding communication about your separate return travel arrangements. We are disappointed that the dinner on the second evening did not meet your expectations and appreciate your feedback regarding the restaurant choice. Thank you again for your comments. We value guest feedback and will take your observations into consideration when reviewing our future tours

Thank you for sharing your wonderful feedback about your recent journey with us. We are delighted to hear that you enjoyed a memorable, well-organised experience exploring such a diverse range of fascinating destinations.

Thank you for your fantastic five-star rating regarding your Classic China experience with us; we are delighted to know you had such a wonderful time. We hope to welcome you again in the future .

Thank you for taking the time to share your feedback and for your five-star review. We are delighted that you enjoyed the fantastic destinations, the knowledgeable and engaging local guides, the excellent food and the high standards of cleanliness and service provided by our ship's crew. We are sorry to hear that one of the guides in Rouen was not quite to your personal preference. We recognise that individual perceptions of a guide's presentation, delivery and communication style can vary, and we appreciate you sharing your experience. We have also noted your comments regarding afternoon tea. We understand your comments about the atmosphere in the lounge and appreciate that a noisier environment can sometimes make conversation more difficult. Regarding your flight arrangements, airline schedules and any subsequent changes are managed by the airline and can be outside our direct control. On embarkation day, flight arrangements also need to be coordinated with the ship's itinerary, embarkation timings and the logistics of transferring and accommodating all guests. We always endeavour to make arrangements that work as smoothly as possible for everyone. We appreciate that the later flight resulted in a longer wait on board and understand your disappointment. Thank you again for your positive review and constructive comments. We are particularly pleased that, despite the points raised, you awarded your overall experience five stars. We hope to have the pleasure of welcoming you on another holiday with us in the future

Thank you for your wonderful 5* review!

Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed a lovely scenic cruise and appreciated the service provided by our team, making for an overall excellent week.

Thank you for your 4* review. We are delighted to hear that you had such a wonderful and seamless experience on your recent journey with us. It is wonderful to know that our representatives were able to support you effectively throughout your travels, and we hope to welcome you back again soon.