Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur RAC Breakdown Cover | Avis sur le service client de {{merchantUrl}} | Feefo

Client de confiance

Vérifié par Feefo

5 years ago

Cowboys!

by not automatically renewing expensive policies

Avis sur des produits

Date d'achat : 02/09/2016

7

MG

Mr S Gardner

Vérifié par Feefo

6 years ago

Ce que Mr S Gardner a dit à propos de RAC Breakdown Cover:

Ripped off by auto renew

Ripped off by Auto renew alongside me taking out a policy. 1st Year was perfect at about £90. Then without my consent Rac auto-renewed my policy at a £27.50 a month(£330) per year. Along side that I...

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Avis sur des produits

Date d'achat : 27/11/2019

6

Client de confiance

Vérifié par Feefo

6 years ago

not used any services yet

no thoughts

Customer Services

RAC Breakdown Cover

6 years ago

Hi,I am sorry to read that you have been left unhappy with the service provided and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.https://www.rac.co.uk/complaintsThank you, Gary

Date d'achat : 22/01/2020

2

MP

Mr M Pegram

Vérifié par Feefo

6 years ago

Ce que Mr M Pegram a dit à propos de RAC Breakdown Cover:

Easy to complete

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Pegram,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Date d'achat : 21/01/2020

0

MS

Mr S Smith

Vérifié par Feefo

6 years ago

Ce que Mr S Smith a dit à propos de RAC Breakdown Cover:

The cover needed

Great value for the money and that I can always rely upon the service

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Smith,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Avis sur des produits

Date d'achat : 27/01/2020

1

Client de confiance

Vérifié par Feefo

6 years ago

Keep up the good work

They went well I had a few problems when I was a member before and they are still good and are will stay with you.

Customer Services

RAC Breakdown Cover

6 years ago

Hi,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Avis sur des produits

Date d'achat : 07/01/2020

0

Client de confiance

Vérifié par Feefo

6 years ago

You’ve lost a customer.

Unhelpful. Not flexible. Will not be renewing my cover. You’ve lost a customer.

Customer Services

RAC Breakdown Cover

6 years ago

Hi,I am sorry to read that you have been left unhappy with the service provided and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.https://www.rac.co.uk/complaintsThank you, Gary

Avis sur des produits

Date d'achat : 11/01/2020

3

MW

Mrs N Welsh

Vérifié par Feefo

6 years ago

Ce que Mrs N Welsh a dit à propos de RAC Breakdown Cover:

Great service from advisor, help retain a customer and reduce my cost

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mrs Welsh,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Avis sur des produits

Date d'achat : 24/01/2020

0

MT

Mr S Teggart

Vérifié par Feefo

6 years ago

Ce que Mr S Teggart a dit à propos de RAC Breakdown Cover:

Great service and no problems

Great service so easy to deal with

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Teggart,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Date d'achat : 03/01/2020

0

ML

Mr J Newton-Lewis

Vérifié par Feefo

6 years ago

Ce que Mr J Newton-Lewis a dit à propos de RAC Breakdown Cover:

All hunky dory so far!

Customer Services

RAC Breakdown Cover

6 years ago

Hi Mr Newton-Lewis,We are pleased to hear that you received a great service by our teams. For us to feed this back to the correct advisor or team, please email your feedback, reg and membership number, as well as full name to care@rac.co.uk. Thank you,Gary

Date d'achat : 07/01/2020

0

RAC Breakdown Cover Commentaires

RAC Breakdown Cover(9,301) commentaires en plus sur ce produitVoir le site Internet du produitNever had to use them, they've been skimming my account for the past 4 years taking more and more money without my knowledge

RAC Breakdown Cover(9,301) commentaires en plus sur ce produitVoir le site Internet du produitGreat value for cover required

RAC Breakdown Cover(9,301) commentaires en plus sur ce produitVoir le site Internet du produitI now you are good as I am a old member, and I know you are good in you work that is why I have joined again.

RAC Breakdown Cover(9,301) commentaires en plus sur ce produitVoir le site Internet du produitYou’ve lost a customer...

RAC Breakdown Cover(9,301) commentaires en plus sur ce produitVoir le site Internet du produitGreat service happy customer

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?