Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Professional Academy Commentaires

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Professional Academy is the leading provider of training and qualifications in marketing, digital marketing, sales, management.

Service

Produit

avis au cours de l’année écoulée

Afficher tous les 146 commentaires

Client de confiance

8 years ago

Could be better in responding to questions and queries. It always takes a follow up email or phone call to get a response.

Kamilla

Professional Academy

8 years ago

Hi, thank you for taking time to provide feedback on feefo. I am looking into how we can improve the response time, both from tutors and our student support team. Following a period of reduced staff, we now have an extra pair of hands to help and look after the support in general. I am confident this will result in better support across the board. Kind regards, Kamilla

Avis sur des produits

Date d'achat : 30/09/2016

Client de confiance

8 years ago

It has been 17 months since I enrolled and I have had contact once with a tutor at my request, no support or advice around getting everything done, considering I am doing this along side a full time...

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Kamilla

Professional Academy

8 years ago

Hi,

Thank you for taking time to provide feedback on feefo. I am sorry to hear that you have had less support than expected and would like to ask you to contact us either via the Chat on the Refinery or by email. I wasn't aware that there was an issue and would of course have taken action had I known. I look forward to hearing from you. Kind regards, Kamilla

Avis sur des produits

Date d'achat : 07/01/2016

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Professional Academy:

Confusing website(s), log ins, especially if combining using them alongside a busy work commitment.

Avis sur des produits

Date d'achat : 20/09/2016

Trusted Customer

8 years ago

Ce que Trusted Customer a dit à propos de Professional Academy:

Emails and queries were dealt with quickly and efficiently, however more emails detailing dates of local workshops for your chosen modules would have been helpful

Kamilla

Professional Academy

8 years ago

Hi, thank you for providing feedback on feefo. Your comments will be taken onboard and we will look into how we can communicate workshop dates more clearly. Kind regards, Kamilla

Avis sur des produits

Kamilla

Professional Academy

8 years ago

I'm really pleased that you found the course content good. I believe CIM have actually changed their recommended core text in the latest reading list and the material we provide is reflecting the change. Perhaps more people expressed their view of the previous textbook and CIM took it onboard.

In terms of why workshops are scheduled over two days and two months prior to the hand-in date rather than a longer period, it is a reflection of a format that has worked well over the past 12 years. I do appreciate there are individual preferences and the format can be challenging sometimes. We are trying to ensure that the workshops are held regularly, but sometimes there are longer gaps.

Date d'achat : 21/03/2016

Client de confiance

8 years ago

A challenging process

The team behind the scenes work hard to provide excellent service but the site layout and functionality lets them down. It is very difficult to find resources, and the messaging system is incredibly...

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Kamilla

Professional Academy

8 years ago

Hi, Thank you for taking time to provide feedback on feefo. Your comments and suggestions on how to improve the Refinery will be taken onboard. We try to improve the site and it is an ongoing process. Receiving concrete feedback is really helpful. Kind regards, Kamilla

Avis sur des produits

Date d'achat : 22/09/2016

Client de confiance

8 years ago

Would not reccommend

For a marketing course the student portal was extremely hard to use, very poorly designed. The materials online were incorrect and students came to the first session with the wrong documents. The...

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Avis sur des produits

Date d'achat : 09/03/2016

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Professional Academy Commentaires

ISMM Diploma in Sales and Account Management (Level 5) - Premium/Workshops(3) commentaires en plus sur ce produitVoir le site Internet du produitPlenty of study notes given. Constructive feedback given from the Tutors

CMI Diploma in Strategic Management and Leadership (Level 7) - Distance Learning/Lite(1) commentaires en plus sur ce produitVoir le site Internet du produitNot enough support, help or advice.

CIM Diploma in Professional Marketing (Level 6) - Premium/Workshops(16) commentaires en plus sur ce produitVoir le site Internet du produitStraightforward course material with synopsis; other than confusing website, system generally works not withstanding communication difficulties with tutor.

CAM Foundation Diploma in Digital Marketing (Media and Branding) - Premium/Workshops - CI(1) commentaires en plus sur ce produitVoir le site Internet du produitNO support for this - this says its about branding but it is minimal - hated this course

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?