ProDog Raw Commentaires

Hi Lucy, Thank you for your lovely review! We're so pleased to hear your so happy with our customer support team. It's great to know that being able to easily move and extend your delivery dates has been helpful. Thanks for choosing us, we really appreciate your support. Best wishes Team ProDog

Thank you for your feedback. We're sorry to hear that you were dissatisfied with both the condition of your delivery and our response. Food safety is extremely important to us, and when we reviewed your concerns, we advised that products which are still cold on arrival may be safely refrozen in accordance with food safety guidance. However, we appreciate that receiving products in a softened or partially thawed condition is not the experience you expect or deserve. We also understand your frustration that this is not the first time you have experienced this issue. While our previous correspondence explained the guidance regarding the products received, it was certainly not our intention to appear dismissive of your concerns. In fact, our last email concluded by asking whether there was any further assistance we could provide, as we genuinely wanted to help resolve the matter was unanswered. We value your feedback regarding recurring delivery concerns and will ensure it is passed on for further review. We apologise that your experience has left you feeling disappointed and appreciate you taking the time to share your concerns. Best wishes Team ProDog

Thank you for your comments. To help us investigate this fully, could you please contact our support team at support@prodograw.com? To ensure we review the matter accurately, our support team can provide the original communication and clarify exactly what information was requested and recorded at the time. Please email support@prodograw.com, and we'll be happy to assist further. Best wishes Team ProDog

Thank you for your kind review. We're delighted to hear that you find ordering through our website quick and easy. We work hard to make the process as simple and convenient as possible, so it's great to know it's working well for you. We really appreciate your support. Best wishes Team ProDog

Hi Angelica, Thank you for your lovely review. We're so pleased to hear that you've consistently received good service and timely deliveries. We truly appreciate your support and look forward to serving you again soon. Best wishes Team ProDog

Thank you for your kind review! We're delighted to hear your dog enjoys the food and you had a great experience with our team. We always strive to be transparent and helpful, so we're glad our explanation of the delivery situation was appreciated. We look forward to serving you again soon. Best wishes Team ProDog

Thank you for your review. We're delighted to hear that you received good service and found our staff to be attentive. Our team works hard to provide the best possible experience for both our customers and their dogs, so it's wonderful to know their efforts have been appreciated. Thank you for taking the time to share your feedback and for choosing us. Best wishes Team ProDog

Thank you for your review. We're pleased to hear you were happy with your order, although we're sorry to learn that our emails are being directed to your junk/spam folder. In many email providers, you can right-click on one of our emails and select "Not Junk" or "Not Spam" from the drop-down menu, should help ensure future emails arrive in your inbox. You have probably have tried this already, so if this remains unresolved, we would recommend contacting your email provider directly, as they may be able to adjust your settings or investigate why our emails are being filtered. Best wishes Team ProDog

Thank you for sharing your experience. We're absolutely delighted to hear about the positive difference the food has made for your parents' Dachshund. Seeing long-standing skin issues improve and knowing that he's now medication-free is wonderful news. Stories like yours are exactly why we're so passionate about providing natural, species-appropriate nutrition. It's fantastic to hear that he's feeling so much better and enjoying life without the discomfort he was experiencing before. Thank you for your recommendation and for taking the time to share such encouraging feedback. We wish your little sausage dog continued health and happiness. Best wishes Team ProDog

Thank you for your lovely review. We're delighted to hear that you're pleased with the quality of our raw dog food and that your order arrived quickly, well packed, and still frozen in perfect condition. We take care to ensure our products reach our customers in the best possible condition, so it's super to know this was your experience. Thank you for choosing ProDog Raw and for taking the time to share your feedback. Best wishes Team ProDog

Hi Abigail, Thank you for your 5-star rating. We're delighted to hear that you were happy with our service. Providing excellent customer care and a smooth experience from ordering through to delivery is incredibly important to us, so we're grateful for your positive feedback. Thank you for choosing ProDog Raw and for taking the time to leave us a 5-star review. We look forward to serving you again soon. Best wioshes Team ProDog