Planet Cruise Commentaires

Thank you for taking the time to place your comments on Feefo. We are most disappointed to read your remarks towards our service, and that such levels of concern were found with our team in this instance. We sincerely apologise for any distress that may have been caused and would ask you to provide full details of your experience to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with your concerns, and our team will seek to fully review and address those comments made. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We are alarmed to read your remarks towards a recent itinerary taken with Planet Cruise, and that such levels of disappointment were found with both the hotel provided and price. Please be assured we take such comments most seriously and would always look to address such instances with the swiftest action available to us. Whilst we wish to express our sincerest apologies towards your experience, we unfortunately have no record of you formally addressing this matter to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with the full details of your complaint, and any supporting evidence that would assist your concerns towards the hotel? This will allow our team to address this matter with both the UK-based hotel provider and the local hotelier. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We understand from our Customer Relations department that this matter has been addressed to Azamara, and a formal response has been received towards their actions to correct this discrepancy with their service – confirmation of which was sent to you directly on the 25th January 2013. We hope this has proved acceptable, and should you have any further concerns please do not hesitate to contact our Customer Relations department. They will be more than happy to discuss this matter further, and explain those actions taken by Azamara if required. Kind regards Planet Cruise

Thank you for taking the time to place your comments on Feefo. We are extremely concerned to read your remarks towards our service, and that such levels of disappointment were found with particular aspects of your cruise itinerary. Whilst we wish to express our sincerest apologies towards your dissatisfaction with this itinerary, we unfortunately have no record of you formally addressing this matter to our Customer Relations team. As such, could we kindly ask you to email help@planetcruise.co.uk with the full details of your complaint? This will allow our team the opportunity to fully review and address those concerns raised. We hope to hear from you, and again thank you for discussing this with us. Kind regards Planet Cruise