Pixie Girl Commentaires

Thank you for your feedback. We're sorry to hear the sizing did not meet your expectations and that you haven't received a response to your enquiry. We have reached out to you directly to resolve this. We appreciate your comments and will share your feedback with the relevant teams to help improve both our sizing guidance and customer service.

Thank you for getting in touch, and I’m very sorry to hear that you’ve received a faulty item. We completely understand how frustrating this must be, and we’d like to resolve this for you as quickly as possible. You are welcome to return the item to us for either a refund or a replacement — whichever you’d prefer. To make things easier, we’ve arranged a free return label for you. You can download and print your label here: http://www.royalmail.com/track-my-return/create/3123 - Royal Mail now offer a home collection service too. To create your return label via Asda directly by following the link - https://www.toyou.co.uk/clientReturn EVRI - https://www.evri.com/return-a-parcel Collect+ https://www.yodel.co.uk/returns/yours-clothing No return fee is debited for any item/s that are faulty however your item will be inspected upon receipt into our warehouse. Once you've posted the item, please let us know your preference (refund or replacement), and we’ll process it promptly upon receipt of the return. Can you obtain a discount to keep the item? Yes, we can provide a 25% discount on the item in question however this does void your warranty for this item and cannot be returned in the future. If you have any questions or need further assistance, please don’t hesitate to reach out — we're here to help.