Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur PharmXtra

Afficher tous les 7,253 commentaires

Client de confiance

Vérifié par Feefo

4 years ago

Appalling service. Gave 1 star because I couldn’t give zero

Continued delaying tactics saying item will be dispatched in a week, the week passes and then another message to say 2 weeks time. I’ve lost hope of receiving my order, which was important and I’ve...

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Oscar

PharmXtra

4 years ago

Hi there, I'm sorry to hear about your unfortunate experience with us. Please get in contact with our customer support team and they will be happy to resolve this issue with you, whether that's by refunding or chasing down your order. Kind Regards EUMeds

Client de confiance

4 years ago

I’ve been in constant contact with customer support and they keep putting me off by delaying the dispatch the items. They say it has been sent to the courier but they have ‘technical issues” which keeps delaying it. This does not tell me anything and I made the order almost a month ago and am no nearer receiving my parcel. Please look into this for me as I need the item

Oscar

PharmXtra

4 years ago

Hi there, I've just chased this up with our customer support team and I believe they will be emailing you very shortly, so please check your emails for their response. Sorry for the inconvenience. Kind Regards EUMeds

Joan

Vérifié par Feefo

4 years ago

Ce que Joan a dit à propos de PharmXtra:

NOT JOAN

I'm NOT Joan! Please delete me from your system

Oscar

PharmXtra

4 years ago

Hi there, Sorry for the inconvenience. Please can you get in contact with our customer support team and they will be happy to help you. Kind Regards EUMeds

Client de confiance

Vérifié par Feefo

4 years ago

Not received 27 days later.

Ordered and approved on 4th August. It’s now 27 days later and have still not received despite EU Meds indicating they dispatched on 5th August. Keep getting responses from Ashley at customer...

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Owen

PharmXtra

4 years ago

Hi there, Sorry about the delays. We have sent out an email regarding these orders. If you have anymore queries please contact the customer support team. Sorry for the inconvenience. Kind Regards EuMeds

Owen

PharmXtra

4 years ago

Hi there, I've just been informed that it might have been sent by SMS as well. Kind Regards EuMeds

Client de confiance

4 years ago

I have emailed twice today Owen but not received a reply to either. Your website now states you have the item in stock so why has it not been delivered. The Royal Mail tracking still states they are awaiting the item.

Client de confiance

4 years ago

Nothing has been sent by SMS. I am still awaiting delivery of the parcel. Why hasn't it been delivered yet and why are customer support not responding to emails and why are the telephone lines unavailable? It is beginning to appear that this may be a scam.

Owen

PharmXtra

4 years ago

Hi, I can see that you have been speaking to our customer support team. As you can understand, they have a lot of customers to deal with, therefore they will get back to you as soon as they can. Sorry for the inconvenience. Kind Regards EuMeds

Client de confiance

Vérifié par Feefo

4 years ago

Rubbish

I still don’t have my meds!!!

Owen

PharmXtra

4 years ago

Hi there, Sorry about the delays. We have sent out an email regarding these orders. If you have anymore queries please contact the customer support team and they will get back to you and resolve your issues. Sorry for the inconvenience. Kind Regards EuMeds

Owen

PharmXtra

4 years ago

Hi there, I've just been informed that it might have been sent by SMS as well. Kind Regards EuMeds

Client de confiance

Vérifié par Feefo

4 years ago

Fast easy service

Owen

PharmXtra

4 years ago

Hi there, Thank you for this positive review. We appreciate this and we hope we can keep being a fast and reliable service. Kind Regards EuMeds

Allan

Vérifié par Feefo

4 years ago

Ce que Allan a dit à propos de PharmXtra:

Excellent

Great service and professional

Owen

PharmXtra

4 years ago

Hi Allan, Thank you for this positive 5-star review. Kind Regards EuMeds

Daniel

Vérifié par Feefo

4 years ago

Ce que Daniel a dit à propos de PharmXtra:

Efficient service, just a bit on expensive side.

Owen

PharmXtra

4 years ago

Hi Daniel, Thank you for this positive 4-star review, we do try to keep our prices as competitive as possible. Kind Regards EuMeds

William

Vérifié par Feefo

4 years ago

Ce que William a dit à propos de PharmXtra:

Dependable efficient service

I have been regular customer of eumeds for several months and have never had any problems with the service they provide. Orders are handled quickly and accurately with good communication if required....

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Owen

PharmXtra

4 years ago

Hi William, Thank you for this positive review and for recommending us, we will keep trying our best to continue satisfying our customers. Kind Regards EUMeds

Luz

Vérifié par Feefo

London

4 years ago

Ce que Luz a dit à propos de PharmXtra:

Efficient and easy to use

Very good and helpful, will definitely use them again and will recommend to friends

Owen

PharmXtra

4 years ago

Hi Luz, Thank you for this positive review and for recommending us, we will keep trying our best to continue satisfying our customers. Kind Regards EuMeds

Client de confiance

Vérifié par Feefo

4 years ago

I am waiting on my prescription so can’t comment as yet

The service is very helpful but I would like more update on where my order is. I ordered on Wednesday last week.

Owen

PharmXtra

4 years ago

Hi there, Thank you for this review. Please note that you can keep up to date with the tracking process to see the process of your order. Kind Regards EuMeds

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Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

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PharmXtra Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?