Pharmacy2U Online Doctor Commentaires

Good Morning Thank you for your review. I am sorry to hear you are unhappy that additional information has been requested by our Doctors. Although details of the medication you take may have been provided previously, the Doctors would always check this information is update and accurate on a regular basis as medication can change from time to time, including over the counter medication. Please do not hesitate to contact me on 0113 2650222 if you have any further concerns. Kind regards Viv

Good Afternoon. Thank you for your review. I am very sorry to hear you feel this way. We send emails using Feefo (A 3rd party to ourselves) to gather feedback about the services we provide in order to improve our patient experience. Receiving these emails is optional, every email has an unsubscribe link at the bottom so patients can choose to stop receiving these at any time. Patients do not have to be opted in to receive marketing communications from us in order to get these emails, this is because they are not promoting our service in anyway or offering and incentive to leave a review. We can confirm that you have previously opted in to receive marketing communications from us, so you will receive promotional emails in addition to service emails. Should you require any assistance opting out of the option to receive these email, please feel free to contact us. Should you require any further assistance or if you wish to discuss this in more detail, please feel free to contact me. Kind regards, Joshua.

Good Morning, Thank you for your review. I am very sorry for the delay with your order. I can see that the order was dispatched over a week ago and deliveries are usually completed within 2-3 working days. However, I can see that your address is not part of the mainland UK so may take a little longer for Royal Mail to deliver. If you do not receive your parcel this week, please contact us directly to advise. https://www.pharmacy2u.co.uk/help-and-support/ Kind regards, Joshua.

Good Afternoon,Thank you for your review. I am very sorry to hear your delivery was not completed as expected. Upon checking your account, I can see that your order was delayed slightly within our dispensary, I assume this was due to a stock shortage. As a Gesture of goodwill, I have requested that we arrange a refund for your delivery costs. You should receive these funds over the next 7-10 days. Kind regards.